Alicia Lewis
West Memphis
Summary
Dedicated and detail-oriented laboratory and sales professional with extensive experience in clinical environments and transportation services. Proven track record in team management, customer solutions, and technical support. Seeking to leverage skills in a dynamic role that combines both laboratory and customer service expertise.
Diligent [Desired Position] with solid foundation in clinical laboratory procedures and track record of supporting accurate diagnostic testing. Demonstrated ability to maintain sterile environments and manage specimen processing effectively. Proven skills in data entry and laboratory equipment maintenance ensure high-quality results and operational efficiency.
Overview
35
35
years of professional experience
Work History
Clinical Laboratory Assistant
Spectra Laboratory
12.2022 - Current
- Assist Technician with preparation of laboratory samples
- Operate Advia 2120 Analyzer
- Troubleshoot the Advia
- Perform Quality Comtrol
Driver/Owner Operator
R & A TRANSPORTATION
12.2019 - 12.2022
- Delivery expedited shipments for customers.
Inside Sales/Solutions- Supervisor
United Parcel Service
01.2017 - 03.2020
- Manage a team of six with sales strategies.
- Performed account strategies and determined the best solution for customers.
Customer Solutions Supervisor
UPS - United Parcel Services of America
05.2010 - 01.2017
- Consult with our customer on various solutions to meet their needs.
- Developed a solution that met the customer’s need.
- Worked with the Implementation team to implement the solution.
Technical Support
UPS - United Parcel Services of America
05.2000 - 05.2010
- Installed and built UPS computer system for our customer. Troubleshoot the computer systems. Installed and troubleshoot thermal printers.
Medical Laboratory Technician
SHELBY COUNTY HEALTH DEPARTMENT
09.1990 - 05.2000
- Performed testing on laboratory specimens.
- Operated various laboratory equipment. Maintained laboratory equipment.
Education
Bachelor's in Management - Information Technology
Christian Brothers University
Memphis, TN05.2008
Associate Degree - Information Technology
Shelby State Technical School
Memphis, TN05.2004
Certificate in Medical Laboratory Technology - Medical Laboratory Technician
Sea Isle Technical School
Memphis, TN09.1989
Skills
- Customer relationship management in sales
- Client account management
- Field sales expertise
- Sales strategy development
- Strategic business development
- Effective negotiation skills
- Operational leadership
- Freight operations knowledge
- Strategic analysis
- Hands-on laboratory experience
- Laboratory microbiology
- Customer relationship management software
- Skilled in executing outbound sales strategies
- Customer sales support
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Timeline
Clinical Laboratory Assistant
Spectra Laboratory
12.2022 - Current
Driver/Owner Operator
R & A TRANSPORTATION
12.2019 - 12.2022
Inside Sales/Solutions- Supervisor
United Parcel Service
01.2017 - 03.2020
Customer Solutions Supervisor
UPS - United Parcel Services of America
05.2010 - 01.2017
Technical Support
UPS - United Parcel Services of America
05.2000 - 05.2010
Medical Laboratory Technician
SHELBY COUNTY HEALTH DEPARTMENT
09.1990 - 05.2000
Associate Degree - Information Technology
Shelby State Technical School
Certificate in Medical Laboratory Technology - Medical Laboratory Technician
Sea Isle Technical School
Bachelor's in Management - Information Technology
Christian Brothers University