Summary
Overview
Work History
Education
Skills
Certification
Timeline

Alicia Linscheid

Burnsville,MN

Summary

Experienced healthcare professional with strong organizational skills and a dedicated learning mindset. Well-equipped to excel in a healthcare setting and effectively manage patient care operations. Extensive experience in healthcare management to drive operational efficiency and ensure patient care excellence. Known for collaborative leadership style and adaptability to evolving healthcare needs. Expertise in regulatory compliance and resource optimization, always taking a results-driven approach to achieve team success.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Hy-Vee, Inc.
02.2023 - 03.2025
  • Updated and monitored patient profiles for consistency and compliance.
  • Reduced instances of medication errors by implementing quality control measures.
  • Trained new pharmacy technicians.

Certified Nursing Assistant

Multiple Agencies
10.2020 - 08.2022
  • Executed administration of medications as per guidance from a registered nurse.
  • Engaged in continuous educational programs to remain current with nursing care best practices.
  • Acted promptly in urgent scenarios as guided by physicians.

Residential Program Supervisor

Trillium Services Inc.
07.2015 - 10.2020
  • Delivered on-call support to ensure consistent operations.
  • Implemented training programs to enhance staff retention.
  • Enhanced group home efficiency by managing budgets and allocating resources.

Patient Access Representative

Essentia Health
01.2018 - 10.2020
  • Strengthened client relations through diligent interaction.
  • Implemented measures that led to significant cost savings.
  • Maintained consistent performance above targets, receiving acknowledgment as a leading performer.

Claims Research Specialist Coordination of Benefits

Blue Cross Blue Shield
10.2013 - 07.2015
  • Established robust relationships with clients by maintaining consistent communication and providing attentive support.
  • Ensured timely project completion through collaboration with diverse teams.
  • Executed in-depth trend analysis to guide strategic decisions.

Education

Bachelor's Degree - Business Administration And Management

Southwest Minnesota State University

Associate's Degree - Sociology

Lake Superior College, Duluth, MN
08.2021
  • Relevant Coursework: Interpersonal Communications

Skills

  • Data entry
  • Attention to detail
  • Problem-solving skills
  • Customer service
  • Staff development
  • New hire onboarding
  • Multitasking and organization
  • Empathy and patience
  • Verbal and written communication
  • FDA and HIPAA compliance
  • Healthcare regulations
  • Operations support
  • Resolving customer issues
  • Billing support
  • Certified pharmacy technician (cpht)

Certification


  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • CPR/AED Certification
  • Basic Life Support Certification (BLS)
  • First Aid Certification

Timeline

Certified Pharmacy Technician - Hy-Vee, Inc.
02.2023 - 03.2025
Certified Nursing Assistant - Multiple Agencies
10.2020 - 08.2022
Patient Access Representative - Essentia Health
01.2018 - 10.2020
Residential Program Supervisor - Trillium Services Inc.
07.2015 - 10.2020
Claims Research Specialist Coordination of Benefits - Blue Cross Blue Shield
10.2013 - 07.2015
Southwest Minnesota State University - Bachelor's Degree, Business Administration And Management
Lake Superior College - Associate's Degree, Sociology

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Alicia Linscheid