Alicia Lopez
South Gate,CA
Summary
An experienced office Manager Assistant with 12 years of experience optimizing productivity, efficiency, and customer service quality. Highly dependable, ethical, and reliable support specialist.
Overview
19
19
years of professional experience
Work History
Claims Processor
Crystal Stairs Inc
01.2023 - Current
- Process attendance records and provider payment requests in accordance with department quality standards based upon the funder's payment rules and regulations in addition to the agency's policies.
- Effectively communicate with providers, parents, and CSI staff, as needed.
- Assist parents, providers, and staff in completing attendance records and/ or provider payment requests by responding to incoming inquiries regarding payment or claims submission.
- Communicate with case managers to resolve payment authorization issues on pending claims.
- Contribute to a team atmosphere by participating in monthly staff meetings, training, and assisting department co-workers as needed.
- Other duties as assigned.
Nutrition Program Assistant
Child Lane
08.2010 - 10.2022
- Assisted in overseeing the USDA'S Child & Adult Food Program Sponsorship at Child Lane.
- Responsible for validating monthly meal claims, managing enrollment documentation, and providing administrative support to the department.
- Prepare monthly state claims for reimbursement
- Generate and analyze provider reports for compliance
- Provide technical support regarding claim issues
- Recruit newly licensed providers monthly basis
- Provide training to providers regarding enrollment issues
- Process monthly provider reimbursement payment
- Validate and process family child care provider's monthly meal claims
Phone Operator
Legacy Long Distance
08.2006 - 05.2008
- Enhanced team performance and maximized customer satisfaction by managing calls.
- Answered multiple lines
- Placed collect calls
- Submitted refund & repair trouble reports
- Data Entry
Education
Degree / Diploma Name -
Woodruff Wilson High
01.1999
Skills
- Program Assistant
- Claim Processor
- Data Entry
- Customer Service
- Bilingual
Timeline
Claims Processor
Crystal Stairs Inc
01.2023 - Current
Nutrition Program Assistant
Child Lane
08.2010 - 10.2022
Phone Operator
Legacy Long Distance
08.2006 - 05.2008
Degree / Diploma Name -
Woodruff Wilson High
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