Alicia Loudermilk
Gloucester,VA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Business Development & Administrative Assistant
DealerRE
Gloucester, VA
02.2016 - 10.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitored supervisors' work calendars and scheduled appointments, and meetings.
- Scheduled office meetings and client appointments for staff team.
- Represented company and promoted products at conferences and trade association meetings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Supported agenda preparation and calendar maintenance for programs, meetings and events.
- Handled client correspondence and tracked records to foster office efficiency.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Executed record filing system to improve document organization and management.
- Organized weekly staff meetings and logged minutes for corporate records.
- Handled all incoming and outgoing faxes.
- Created company's newsletter monthly on upcoming events, news, & new products.
Corporate Store Manager
7-11
Hayes, VA
12.2007 - 02.2016
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Completed point of sale opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Managed inventory control, cash control and store opening and closing procedures.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Gloucester High School
Gloucester, VA06.1992
Skills
- Detail-Oriented
- Customer Trend Analysis
- Decision Making
- Product and Service Promotion
- Advertising Campaigns
- Problem Solving
- Time Management
- Staff Training and Development
- Customer Complaint Resolution
- Verbal and Written Communication
- Shipping and Receiving Oversight
- Customer Service
Timeline
Business Development & Administrative Assistant
DealerRE
02.2016 - 10.2019
Corporate Store Manager
7-11
12.2007 - 02.2016
High School Diploma -
Gloucester High School