Alicia Lussier

Helped oversee the administration of PSHP and BRAP programs for the state of Maine, ensuring compliance with HUD regulations and guidelines.

Processed and tracked PSHP referrals, applications, and awards.

Data Entry

Participated in statewide meetings to represent PSHP and BRAP subsidy programs and advocate for improvements.

• Provided section 13 Targeted Case Management
• Completed shelter intakes with new people coming into the emergency shelter.
• Completed Comprehensive Assessments to develop an individual Plan of Care focused on individual needs of guests at the shelter.
• Responsible for renewing Maine Care authorizations through KEPRO to ensure uninterrupted billing for services.
• Facilitated access to community resources, ensuring timely support for clients experiencing homelessness.
• Documented case notes and maintained accurate records in compliance with agency policies.
• Provided crisis intervention services, deescalating tense situations and connecting clients with appropriate emergency resources.
• Provided ESHAP /Housing Navigation services as directed by Maine Housing. Administered STEP and HCV vouchers to clients of the emergency shelter.
• Engaged with community landlords and advocated for access to housing resources.

• Provided section 17 Community Integration case management specifically for individuals struggling with mental illness and were also homeless or at risk of homelessness, hospitalization, or incarceration.
• Supported with housing and SSI/SSDI applications and connected to resources in the community.
• Brought clients to appointments, helped reduce symptoms so they can live independently and maintain services.
• Developed individualized care plans to meet client needs and enhance well-being.