Alicia Mandell-Roper

• Transitioned from PRN float role to full-time position with Texas Health Allen in July 2021.
• Worked across various facilities, including Plano, Dallas, HEB, and Allen.
• Specialized in robotic cases, orthopedic totals, vascular procedures, cath lab operations, general surgery, and gynecology, spine
• Anticipated surgeons' needs by providing instruments and supplies during procedures.
• Prepared operating and surgery rooms by organizing equipment and supplies for upcoming procedures.

• Assisted surgeons during trauma surgeries across orthopedic, spinal, neurological, cardiac, general, and robotic specialties.
  Anticipated surgeon needs by maintaining inventory of surgical tools and supplies.
  Maintained composure in high-pressure trauma surgery environments to ensure optimal patient care.
  Coordinated robotic supplies as robotic coordinator, fostering relationships with surgeons regarding needs.
  Proactively ordered necessary supplies by reviewing schedules weeks in advance.

• Responsible for preperation of surgical rooms and preparing case carts for procedures. Gathered surgical supplies and sterile equipment throughly to maintain complinace. Assist surgeons with operative procedures by communicating effectively to understand and anticipate their needs. Transport and clean surgical equipment after procedures according to the hospital complinace. Assisted in cleaning OR rooms and putting equipment away. Assisted in ordering supplies and putting them away. First assisted surgeons in general cases.

• Ensured thorough preparation of surgical rooms and case carts for efficient procedures.
• Maintained compliance by gathering all necessary surgical supplies and sterile equipment.
• Anticipated surgeon needs during operations through effective communication.
• Cleaned and transported surgical equipment after procedures, adhering to hospital standards.

• Optimized usage and troubleshooting of a wide range of surgical apparatus during all phases of surgery.
• Expertly navigated all surgical fields: Neuro, Gynecology, Orthopedics, General, Vascular, and Robotics.
• Executed daily preparation of O.R. suites with necessary equipment including pumps and video towers.
• Introduced cost-effective strategies that improved operational efficiency.
• Coordinated scheduling of cases to eliminate potential equipment conflicts.
• Engaged in sterile processing team efforts while performing routine checks on sterilization systems.

Responsible for all hospital deposits and cash flow. Assisted patients with account payments and payment plans. Counseled patients regarding their accounts and financial aid options. Worked with Guest Relations and the Patient Advocate Nurse on resolving patient complaints and concerns. Worked closely with financial team on verifying health insurance and maximum benefits for patient's stay.

• Implemented a new cash drop process for all departments in the hospital.
• A member of the Patient Promise Committee. We worked closely to find new ways to bring satisfaction to our patients and community.

Verified insurance for 11 North Texas HCA hospitals. Verified In patient and Outpatient procedures, testing, and admittance. Obtained authorizations for hospital stays and surgeries. As hospital liaison, I worked with patients and doctor's offices on obtaining correct patient's demographics and health insurance. Corresponded with the hospital's financial counselors regarding patients benefits and lack of authorizations. Promoted to Hospital Liaison after 9 months of being a verifier.

• Improved patient satisfaction by streamlining communication between hospital departments and external healthcare providers.
• Worked with hospitals and facilities to outline discharge plans.

• Assisted three infertility doctors with in vitro fertilization and gynecology procedures.
• Prepared and sanitized operating room before and after surgeries.
• Coordinated patient transport with registered nurse to ensure safety.
• Managed supply orders for operating room and office needs.
• Scheduled surgical times and laboratory appointments for patients.
• Processed payments and handled billing for insurance companies and patients.
• Collaborated with doctors' offices on patients' fertility results.
• Educated patients on consent forms and in vitro process during weekly seminars.