Alicia Mangum
Okmulgee,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
25
25
years of professional experience
Work History
Assistant Manager
SUBWAY®Restaurants
Okmulgee, Oklahoma
2000.02 - Current
- Assist in operational strategies to ensure efficient and productive operations.
- Provide guidance and support to other staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a tracking inventory and ordering supplies as needed.
- Ensure compliance with safety regulations and company policies.
- Monitor employee attendance records, timekeeping, and payroll information.
- Manage customer service inquiries and complaints in a timely manner.
- Maintain up-to-date knowledge of company products and services.
- Organize training sessions for new hires to familiarize them with the workplace environment.
- Organize schedules, workflows and shift coverage.
Supervisor
One Fire Casino
Okmulgee
2021.06 - 2024.07
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Counted and dropped money in the cash boxes.
- Recruited, hired, trained, mentored, coached, evaluated as necessary.
Education
High School Diploma -
Preston High School
Preston, OKSkills
- Product and service knowledge
- Employee Performance Evaluations
- Sales monitoring
- Recruiting and interviewing
- Orientation and training
- Recruitment and hiring
- Schedule oversight
- Team motivation
- Policy Enforcement
- Budgeting and finance
- Staff Management
- Employee performance evaluation
- Staff Supervision
- Sales Growth
- Money Handling
Timeline
Supervisor
One Fire Casino
2021.06 - 2024.07
Assistant Manager
SUBWAY®Restaurants
2000.02 - Current
High School Diploma -
Preston High School