Alicia Mangum
Pocatello,ID
Summary
Results-driven Branch Manager with expertise in compliance oversight, financial analysis, and team development. Proven ability to enhance customer satisfaction and operational efficiency while fostering strong client relationships.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
D.L. Evans Bank
Pocatelloa, ID
05.2024 - Current
- Managed daily branch operations to ensure efficient customer service and workflow.
- Trained and developed staff to enhance team performance and service quality.
- Oversaw compliance with banking regulations and internal policies for risk management.
- Cultivated client relationships to align financial solutions with individual needs and goals.
- Managed staff scheduling, hiring and training processes.
- Analyzed branch performance data to pinpoint improvement areas and growth opportunities.
- Conducted regular performance reviews for all employees in the branch.
- Monitored financial performance of the branch on a monthly basis.
- Achieved consistent growth in accounts and receivables through effective loan borrower acquisition and retention.
- Reviewed loan applications to ensure accuracy and compliance with regulations.
- Participated in community events to promote brand awareness.
- Evaluated loan applications for creditworthiness and risk assessment.
- Reviewed financial statements to ensure compliance with lending policies.
Asst Branch Manager
Zions First National Bank
Pocatello, Idaho
12.2020 - 05.2024
- Managed daily branch operations and ensured compliance with company policies.
- Supervised and trained staff to improve customer service skills, resulting in higher customer satisfaction.
- Resolved customer inquiries and issues effectively and promptly.
- Maintained branch records and documentation in accordance with regulations.
- Resolved escalated customer complaints professionally, ensuring customer satisfaction and fostering loyalty.
- Coached and mentored branch staff, enhancing skills and contributing to increased sales performance.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Provided guidance on financial products and services to enhance client relationships.
Service Manager
Wells Fargo
Pocatello, Idaho
01.2013 - 12.2020
- Managed daily operations to ensure seamless service delivery and enhance customer satisfaction.
- Led service staff, providing guidance and support to meet performance goals.
- Resolved customer complaints efficiently, ensuring a positive experience and retention.
- Facilitated team meetings to address challenges and share successful service management practices.
- Created employee work schedules to keep shifts properly staffed.
- Trained new employees on the use of customer relationship management software systems.
Education
Some College (No Degree) - Business Management
Western Governors University
Salt Lake City, UT03-2026
Skills
- Loans
- Training and development
- Financial analysis
- Compliance oversight
- Customer service
- Relationship management
- Community relations
- Team building
- Training and development
- Leadership
- Leadership
Certification
Notary
Affiliations
Board Member- Bright Tomorrows Child Advocacy Center
Timeline
Branch Manager
D.L. Evans Bank
05.2024 - Current
Asst Branch Manager
Zions First National Bank
12.2020 - 05.2024
Service Manager
Wells Fargo
01.2013 - 12.2020
Some College (No Degree) - Business Management
Western Governors University