Alicia Martinez
Phoenix,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize engagement and performance.
Overview
2
2
years of professional experience
Work History
Residential Floor Manager
YMCA
Phoenix , AZ
05.2023 - Current
- Maintained a safe, clean and organized floor environment.
- Assisted clients in accessing community resources such as housing, food pantries, and transportation options.
- Attended team meetings and provided feedback on case updates and treatment recommendations.
- Participated in professional development activities such as seminars, workshops, trainings.
- Actively advocated for systemic change within organizations that serve vulnerable populations.
- Collaborated with safety professionals to develop comprehensive safety programs that addressed both safety and health issues in the workplace.
- Conducted room inspections to ensure compliance with program policy.
Membership Advisor
YMCA
Flagstaff / Phoenix, AZ
04.2022 - 05.2023
- Greeted customers and provided excellent customer service.
- Resolved member inquiries regarding services, billing, and policies.
- Conducted tours of facility to introduce membership benefits and features.
- Processed payments for memberships using a variety of payment methods.
- Coordinated with other departments on projects related to membership initiatives.
- Oversaw membership data system to keep information updated and complete.
Personal Babysitter
Lorena Regaldo
Flagstaff, AZ
12.2021 - 04.2022
- Organized age-appropriate activities such as arts and crafts, reading stories, playing games.
- Changed diapers and cleaned up after meal times.
- Administered medication when necessary, per parents' instructions.
- Monitored children's behavior while providing positive reinforcement techniques when needed.
- Communicated closely with parents regarding the needs of their children.
- Encouraged good behavior through rewards systems established by the parents.
- Monitored children's safety and well-being to prevent accidents and falls.
Education
Some College (No Degree) - Aesthetics And Cosmetic Laser Technician
Southwest Institute of Natural Aesthetics
Tempe, AZHigh School Diploma -
Ponderosa High School
Flagstaff, AZ05-2022
Skills
- Department management
- Conflict Resolution
- Budgeting and finance
- Policy Enforcement
- Safety oversight
- Promoting Social and Emotional Development
- Networking and prospecting
- Safety enforcement
Timeline
Residential Floor Manager
YMCA
05.2023 - Current
Membership Advisor
YMCA
04.2022 - 05.2023
Personal Babysitter
Lorena Regaldo
12.2021 - 04.2022
Some College (No Degree) - Aesthetics And Cosmetic Laser Technician
Southwest Institute of Natural Aesthetics
High School Diploma -
Ponderosa High School