Alicia Marzette
Bellevue,NE
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Content Review Associate
Accenture
08.2022 - 02.2023
- Researched topics to create accurate and engaging content.
- Responded to user review inquiries with high quality, speed, empathy and accuracy.
- Practiced ongoing discretion with confidential information collection and management.
- Edited and reviewed content for grammar, spelling and punctuation.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Worked on the LinkedIn platform, evaluating post put up by millions of employers looking for employees.
Customer Service Associate
North End Teleservices
11.2020 - 08.2022
- Sought ways to improve processes and services provided.
- Promoted available products and services to customers during service and account management.
- Educated customers about billing, payment processing and support policies and procedures.
- Helped callers get current information on their unemployment insurance claims
Customer Support Specialist
Timberline Total Solutions
05.2015 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Leveraged consultative approach to gather customer details and technical data.
- Provided primary customer support to internal and external customers.
- Spoke with customers of Cox Communications to open accounts, move accounts, and close accounts.
- Spoke with customers of Cox Communications to pay bills, extend bill payments, and other billing questions.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate Of Applied Science - Criminal Justice
ITT Technical Institute - Indianapolis
Indianapolis, INSkills
- Special Projects
- Analytics and Research
- Process Auditing
- Maintaining Documentation
- Review Processes
- Managing Documents
- Spelling, Punctuation and Syntax
- Teleconferencing and Videoconferencing
- Actively Listening
- Quick Learner
Timeline
Content Review Associate
Accenture
08.2022 - 02.2023
Customer Service Associate
North End Teleservices
11.2020 - 08.2022
Customer Support Specialist
Timberline Total Solutions
05.2015 - 11.2020
Associate Of Applied Science - Criminal Justice
ITT Technical Institute - Indianapolis