Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Massaro

Summary

As a dedicated law enforcement applicant, my mission is to begin a career grounded in integrity, honesty, and transparency. I am committed to continuous personal and professional growth, gaining the knowledge and experience needed to serve effectively. My goal is to build strong, respectful relationships within the community, contribute to public safety, and become a trusted presence who leads through effective communication, accountability, and a deep sense of responsibility.

Overview

11
11
years of professional experience

Work History

Barista/Manager

Starbucks
03.2020 - Current
  • Deliver exceptional customer service, ensuring a positive and welcoming environment for customers.
  • Oversee and lead shifts, managing team operations, and ensuring a smooth workflow.
  • Craft high-quality beverages, adhering to company standards, and providing a consistent customer experience.
  • Maintain a clean, organized, and safe workspace to promote a productive environment.

Owner and Operator

Massaro Painting
08.2014 - Current
  • Manage all aspects of business operations, including budgeting, scheduling, and client relations.
  • Coordinate and oversee painting projects from consultation to completion, ensuring high-quality results and client satisfaction.
  • Address client inquiries and concerns promptly, cultivating strong relationships and repeat business.
  • Ensure projects are completed within budget and time constraints while maintaining excellent standards.

Painter

Maris Grove Senior Living
01.2015 - 06.2022
  • Executed painting projects for common areas and rooms, enhancing the environment for residents.
  • Followed strict safety protocols, ensuring proper use of PPE and safe handling of materials.
  • Coordinated schedules to minimize disruptions and ensure resident comfort while maintaining workflow efficiency.

Education

Sociology/Criminal Justice

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA

Skills

  • Effective communication and interpersonal skills
  • Leadership and team management
  • Scheduling and project management
  • Problem solving and critical thinking
  • Attention to detail, and organizational skills
  • Conflict resolution and de-escalation
  • Business operations and budgeting
  • Time management and multitasking

Timeline

Barista/Manager

Starbucks
03.2020 - Current

Painter

Maris Grove Senior Living
01.2015 - 06.2022

Owner and Operator

Massaro Painting
08.2014 - Current

Sociology/Criminal Justice

East Stroudsburg University of Pennsylvania

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Alicia Massaro