Alicia Mastrantoni
Pittsburgh,PA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Seven Eleven
ManagerPlus
Pittsburgh, PA
04.2017 - 11.2023
- Recruit, train, and supervise a team of store employees.
- Foster a positive work environment that promotes teamwork, accountability, and excellent customer service.
- Conduct performance evaluations and provide constructive feedback to team members.
- Oversee all aspects of store operations, including inventory management, merchandising, and financial transactions.
- Ensure compliance with company policies, procedures, and safety standards.
- Implement and execute strategies to achieve sales targets and maximize profitability
- Track and analyze financial performance, including sales, expenses, and profit margins.
- Implement cost control measures to optimize operational efficiency.
Eat'n Park
ServerLine CookBartender
Pittsburgh, PA
05.2014 - 11.2017
- Stay informed about menu items, ingredients, and preparation methods.
- Answer questions regarding food and beverage options, making recommendations when necessary.
- Collaborate with kitchen staff, bartenders, and other servers to ensure smooth and efficient service.
- Communicate effectively with team members to address any guest concerns or special requests.
I-Hop
server
Pittsburgh, PA
03.2012 - 12.2014
- Greet and welcome guests in a friendly and courteous manner.
- Provide detailed information about the menu, specials, and promotions.
- Take and accurately record food and beverage orders from guest
- .Coordinate with the kitchen and bar staff to ensure timely and accurate delivery of orders.
- Verify the accuracy and presentation of dishes before serving to guests.
- Accommodate special requests or dietary restrictions as needed.
Chris Candies,Inc.
Packer
Pittsburgh, PA
06.2010 - 08.2012
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Efficiently and accurately pack items based on established guidelines and packaging standards.
- Assemble and prepare packaging materials, ensuring they meet quality standards.
- Inspect items for any defects, damages, or discrepancies before packing.
- Follow quality control procedures to maintain the highest standards in product packaging.
Education
Associate Degree in Nursing -
Kaplan College
Pittsburgh, PA05-2019
High School Diploma -
Public School
Pittsburgh, PA05-2010
Skills
- Quality Control
- Problem Resolution
- Leadership
- Communication
- Hard worker
- Self reflection
Languages
English
Native/ Bilingual
References
References available upon request.
Timeline
Seven Eleven
ManagerPlus
04.2017 - 11.2023
Eat'n Park
ServerLine CookBartender
05.2014 - 11.2017
I-Hop
server
03.2012 - 12.2014
Chris Candies,Inc.
Packer
06.2010 - 08.2012
Associate Degree in Nursing -
Kaplan College
High School Diploma -
Public School