Alicia Matthews
Memphis,TN
Summary
Dynamic customer service professional with a proven track record at CVS Distribution Center, excelling in customer satisfaction and issue resolution. Skilled in data entry and active listening, I effectively enhanced customer experiences and contributed to continuous improvement initiatives, ensuring high-quality service and operational excellence.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
CVS Distribution Center
05.2021 - 08.2025
- Assisted customers with inquiries, providing accurate information and resolving issues promptly.
- Learned and utilized customer service software to manage interactions efficiently.
- Maintained comprehensive knowledge of product offerings to enhance customer experience.
- Processed orders and returns, ensuring adherence to company policies and procedures.
- Documented customer feedback for continuous improvement initiatives within the service team.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Lead Sales Associate
Kroger
04.2016 - 10.2021
- Led team in achieving sales targets through effective product placement and merchandising strategies.
- Trained and mentored new associates on customer service standards and operational procedures.
- Analyzed sales data to identify trends, optimize inventory levels, and enhance product availability.
- Implemented promotional campaigns to drive customer engagement and increase store foot traffic.
Inventory Specialist
Nike Warehouse
10.2010 - 08.2016
- Managed inventory levels using advanced tracking systems to maintain optimal stock availability.
- Implemented efficient receiving and processing protocols to enhance workflow accuracy and speed.
- Coordinated cycle counts and reconciled discrepancies to ensure inventory integrity and reliability.
Education
High School Diploma -
Hamilton High School
MemphisSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Live chat support
- Data collection
- Customer satisfaction measurement
Timeline
Customer Service Representative
CVS Distribution Center
05.2021 - 08.2025
Lead Sales Associate
Kroger
04.2016 - 10.2021
Inventory Specialist
Nike Warehouse
10.2010 - 08.2016
High School Diploma -
Hamilton High School