Alicia Mayes
Cheektowaga ,NY
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Smart and always maintains a positive attitude in the work environment. Very dependable and reliable. Always punctual to work and school. Has a willingness to take on any new challenge she is faced with and is always ready to take on new experiences.
Is currently pursuing a Bachelor's degree in Communication at Buffalo State University. Has an interest in any internships that involve Social Media or Content Creation. Is very tech and social media savvy, creating her own content for various social medias. Has a passion for creativity and writing.
Overview
5
5
years of professional experience
Work History
Seasonal Retail Sales Associate
SSA Group Buffalo Zoo Gift Shop
06.2023 - 08.2023
- Fulfill guest's needs quickly and efficiently.
- Inform retail leadership in a timely manner when item quantities are low or special request. Working with warehouse team to pull & fill items as necessary.
- Relay relevant comments received from customers directly to supervisor.
- Maintain a clean, safe and organized work environment.
- Uphold company policies and procedures.
- Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client.
- Check and stock supplies in counter area, floor display, floor stands and cabinets neatly, accurately, and in a timely fashion.
- Clean tables, chairs, equipment as needed.
- Keep counter and floor in work or service area clean and free of debris.
- Maintain balanced cash drawer as assigned.
- Perform other related duties, tasks, and responsibilities as assigned from time to time.
Sales Associate
Marshalls
07.2022 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Seasonal Sales Associate
Follett Higher Education Group
01.2022 - 02.2022
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Frontline Member Associate
Sam's Club
04.2021 - 08.2021
- Managed customer relations through communication and helpful interactions.
- Resolved concerns with products or services to help with retention and drive sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Sales Associate
DSW Shoe Warehouse
08.2019 - 08.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Team Member
Tim Horton's
07.2018 - 08.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Addressed and resolved customer complaints in polite and professional manner.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Education
Bachelor Of Communication Studies - Communication Studies
Buffalo State College
Buffalo NY 05.2025
Associates - Liberal Studies
Erie Community College
Williamsville NY05.2023
High School Diploma -
Cleveland Hill High School
Cheektowaga NY06.2020
Skills
- Positive Attitude
- Interpersonal Communication
- Professional Demeanor
- Reliability
- Multitasking Abilities
- Public Speaking
- Active Listening
- Excellent Communication
- AP Style
- Creative Writing
Timeline
Seasonal Retail Sales Associate
SSA Group Buffalo Zoo Gift Shop
06.2023 - 08.2023
Sales Associate
Marshalls
07.2022 - 08.2023
Seasonal Sales Associate
Follett Higher Education Group
01.2022 - 02.2022
Frontline Member Associate
Sam's Club
04.2021 - 08.2021
Sales Associate
DSW Shoe Warehouse
08.2019 - 08.2020
Team Member
Tim Horton's
07.2018 - 08.2019
Bachelor Of Communication Studies - Communication Studies
Buffalo State College
Associates - Liberal Studies
Erie Community College
High School Diploma -
Cleveland Hill High School
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