Alicia Mccrary

• Ensured safe and timely transportation of customers between dealership locations.
• Oversaw vehicle cleanliness and ensured optimal functioning of shuttle vehicles.
• Facilitated customer inquiries, ensuring enhanced service experience. Managed over 50 customers calls a day.
• Streamlined shuttle schedule operational efficiency and minimize passenger wait times.
• Analyzed traffic patterns to determine optimal routes for efficient transportation.
• Facilitated training sessions for new drivers on company policies and safety procedures to ensure compliance.
• Established feedback mechanisms to enhance service quality and customer satisfaction.
• Facilitated collaboration with service staff to enhance efficiency of customer drop-off and pick-up processes.

• Oversaw employee onboarding processes to facilitate seamless integration of new hires.
• Formulated and executed HR policies to align with organizational objectives.
• Facilitated employee performance reviews, delivering actionable feedback to drive productivity improvements.
• Directed training sessions to enhance staff understanding of compliance regulations and company policies.
• Optimized recruitment processes to enhance candidate sourcing and selection efficiency.
• Mediated conflict resolution between employees to foster a positive work environment.
• Evaluated employee engagement data to inform strategic enhancements within the organization.
• Guided junior HR staff in professional development and knowledge sharing initiatives.
• Evaluated and screened applicant resumes to identify top-tier candidates.
• Evaluated current policies and procedures to recommend enhancements for work productivity, recruitment, hiring processes, and talent management.
• Facilitated collaboration among cross-functional teams to drive strategic HR planning initiatives.

Contributed to coding data and resolving discrepancies to aid organizational goals. Supported data integrity and security by printing and checking records. Assisted in creating reports to help decision-making processes.

Assisted in following course schedules and timelines. Loaded and unloaded items from trucks. Followed all DOT and security guidelines. Monitored inventory levels and product displays in retail stores and submitted warehouse reports.

Assisted in managing traffic flow during construction projects. Created safe work zones to protect workers from traffic hazards. Communicated effectively with team members and site personnel. Set up lane closures on highways and service roads. Transitioned to asphalt team as a laborer, shoveling asphalt and signing tickets for dump trucks.

• Executed comprehensive investigations and gathered data from office documents and diverse sources.
• Assisted in organizing office documents and record systems to meet compliance standards. Supported procurement of office supplies and equipment to enhance operational workflow.
• Oversaw controlled correspondence and executed follow-ups to mitigate delays.
• Spearheaded data compilation and organization from information calls.
• Spearheaded knowledge refreshment initiatives and promoted adoption of best practices among team members.
• Facilitated executive schedules and meetings to maximize time management and improve operational efficiency.