ALICIA MCLEAN
MANHATTAN,NY
Overview
37
37
years of professional experience
Work History
Cashier
Macys Department Store
BRROOKLYN, NY
12.2002 - 12.2003
911 Operator
NYPD
New York, New York
11.2002 - 12.2003
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
School Crossing Guard
NYPD
New York, New York
07.2016 - Current
- Used signs, hand signals and flags to control car and foot traffic conditions.
- Instructed children to safely cross streets using crosswalk and watching traffic lights.
- Contacted school principals to report children not adhering to safe crossing protocols or refusing to follow directions.
- Interrupted traffic to allow students, parents and other pedestrians to safely cross streets.
CSA
NYC Parks & Recreation
BRROOKLYN, NY
06.2019 - 08.2025
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Machine Operator
Beth Jacob of Borough park
BRROOKLYN, NY
12.2004 - 07.2005
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Complied with company and OSHA safety rules and regulations.
Receptionist
NYPD
New York, New York
08.2000 - 10.2002
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
File Clerk
Federal Government
QUEENS, New York
09.1989 - 08.1992
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Examined, categorized, and sorted incoming documents.
- Maintained physical and computer-based filing systems.
Education
High School Diploma -
Jamaica High School
Queens, NY06.1989
Timeline
CSA
NYC Parks & Recreation
06.2019 - 08.2025
School Crossing Guard
NYPD
07.2016 - Current
Machine Operator
Beth Jacob of Borough park
12.2004 - 07.2005
Cashier
Macys Department Store
12.2002 - 12.2003
911 Operator
NYPD
11.2002 - 12.2003
Receptionist
NYPD
08.2000 - 10.2002
File Clerk
Federal Government
09.1989 - 08.1992
High School Diploma -
Jamaica High School