Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Magliacane

Forked River,NJ

Summary

Results-oriented professional with extensive cash handling and customer service experience at Santander Bank. Demonstrated expertise in resolving issues efficiently and improving customer satisfaction through effective communication and product knowledge. Acknowledged for maintaining transaction accuracy and promoting teamwork in high-pressure settings.

Overview

4
4
years of professional experience

Work History

Cashier

Ez liquors
Bayville, NJ
11.2024 - Current
  • Processed customer transactions efficiently and accurately at retail beverage store.
  • Managed cash register operations and maintained accurate cash drawer balances.
  • Assisted customers with product inquiries and provided recommendations.
  • Ensured store cleanliness and organized merchandise displays effectively.
  • Issued receipts, refunds, credits or change due to customers.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Used suggestive selling techniques to promote add-on sales.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Checked personal identifications during alcohol and tobacco sales.
  • Performed other duties as assigned by management.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Handled customer complaints professionally and resolved issues promptly.

Teller

Santander Bank
Bayville, NJ
09.2023 - 03.2024
  • Processed customer transactions efficiently and accurately.
  • Assisted customers with account inquiries and banking services.
  • Managed cash drawer and balanced transactions daily.
  • Promoted bank products and services to customers effectively.
  • Maintained compliance with banking regulations and policies.
  • Collaborated with team members to enhance customer service experience.
  • Resolved customer issues promptly to ensure satisfaction.
  • Balanced cash drawers on a daily basis.
  • Handled large volumes of currency quickly and accurately with minimal errors.
  • Answered customer inquiries regarding bank products and services.
  • Maintained confidentiality of all customer records and information according to company policies.
  • Built and maintained client relationships through quality, personalized interactions.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.

Cashier

Spirits Unlimited
Toms River, NJ
03.2021 - 09.2023
  • Processed customer transactions efficiently and accurately at retail beverage store.
  • Maintained clean and organized checkout area for a welcoming customer experience.
  • Assisted customers with product inquiries and recommendations for liquor selections.
  • Managed cash register, ensuring proper handling of cash and credit transactions.
  • Handled customer complaints professionally, resolving issues to enhance satisfaction.
  • Answered customer questions and provided store information.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Processed sales transactions to prevent long customer wait times.
  • Balanced daily transactions on a computerized point-of-sale system.

Education

High School Diploma -

Lacey Township High School
Lacey Township Nj
06-2021

Some College (No Degree) - Radiology

Brookdale Community College
Lincroft, NJ

Skills

  • Cash handling
  • Transaction processing
  • Issue resolution
  • Team collaboration
  • Currency counting
  • Cash handling expertise
  • Sales transactions
  • Product recommendations
  • POS system operations
  • Work ethic and integrity
  • Data entry
  • Attention to detail
  • Active listening
  • Customer service
  • Product knowledge
  • Time management
  • Multitasking and organization

Timeline

Cashier

Ez liquors
11.2024 - Current

Teller

Santander Bank
09.2023 - 03.2024

Cashier

Spirits Unlimited
03.2021 - 09.2023

High School Diploma -

Lacey Township High School

Some College (No Degree) - Radiology

Brookdale Community College

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