Michelle Wingate
Garner,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service at Wendy's Restaurant. Proven ability to enhance customer satisfaction through effective conflict resolution and cash handling expertise. Recognized for training new staff and implementing upselling techniques, contributing to increased sales and a positive team environment.
Overview
6
6
years of professional experience
Work History
Cashier
Wendys Restaurant
Goldsboro, NC
01.2025 - 04.2025
- Processed customer transactions accurately and efficiently.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Assisted in training new cashiers on register operations and customer interaction protocols.
- Managed cash drawer, ensuring all transactions balanced at shift end.
- Collaborated with team members to streamline service during peak hours, enhancing workflow efficiency.
- Implemented upselling techniques to improve sales and enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Host
Plank Road Steakhouse
Farmville, NC
05.2023 - 03.2024
- Welcomed and seated guests, ensuring prompt service and positive dining experiences.
- Managed reservation systems, optimizing table turnover and guest flow.
- Communicated effectively with kitchen and wait staff to coordinate orders efficiently.
- Assisted in training new hosts on company protocols and customer service standards.
- Monitored dining area for cleanliness and atmosphere, enhancing guest satisfaction.
- Handled guest inquiries and complaints, resolving issues to maintain a welcoming environment.
- Collaborated with management during peak hours to streamline operations and improve service speed.
- Implemented feedback from guests to enhance overall dining experience at the establishment.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
- Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Developed rapport with regular patrons to foster sense of community within establishment.
- Streamlined check-in processes, reducing wait times for guests.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Backed up servers by checking on tables and retrieving items for guests.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
Assistant Manager
Speedway
Farmville, NC
07.2023 - 01.2024
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Coordinated staff schedules to optimize coverage and enhance customer service during peak hours.
- Trained new employees on operational standards, safety protocols, and customer service best practices.
- Streamlined inventory management processes to reduce discrepancies and improve stock availability.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Launched quality assurance practices for each phase of development
- Managed senior-level personnel working in marketing and sales capacities.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Implemented staff training programs to elevate service standards and knowledge.
- Conducted performance evaluations and provided constructive feedback to employees.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Enhanced team productivity by streamlining operational processes.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Conducted performance evaluations, identifying areas for development and rewarding strong performance.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Improved operational efficiency by adopting new technology for inventory management.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Implemented promotional strategies that increased customer engagement and sales performance.
- Led team meetings to foster communication, resolve issues, and enhance team cohesion towards goals.
- Developed actionable plans for process improvements that boosted overall operational efficiency across the store.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Delivery Driver
AutoZone
Selma, NC
04.2022 - 01.2023
- Delivered automotive parts efficiently to customers, ensuring timely service and satisfaction.
- Navigated delivery routes using GPS technology to optimize travel time and reduce delays.
- Maintained accurate records of deliveries and inventory using company systems.
- Assisted in managing stock levels, identifying discrepancies, and reporting issues promptly.
- Communicated effectively with customers regarding delivery status and product information.
- Adhered to safety protocols while operating delivery vehicles in compliance with regulations.
- Provided training to new drivers on company procedures and best practices for customer service.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Maintained strong relationships with clients through proactive communication and personalized service.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
Personal Shopper
Walmart
Smithfield, NC
10.2021 - 06.2022
- Assisted customers in selecting products based on preferences and needs.
- Developed personalized shopping lists to enhance customer satisfaction.
- Navigated store layout efficiently to locate items quickly for clients.
- Maintained knowledge of current promotions and discounts to maximize savings.
- Collaborated with team members to ensure timely fulfillment of shopping requests.
- Resolved customer inquiries and concerns promptly, ensuring positive shopping experiences.
- Communicated effectively with customers regarding product availability and alternatives.
- Adapted to changing inventory levels, providing alternative solutions when needed.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Worked productively with customers to meet order requirements and service expectations.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Greeted clients entering store to provide welcoming environment and friendly customer service.
- Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
- Streamlined shopping processes for clients by conducting thorough research and staying current on fashion trends and product availability.
- Improved client confidence and satisfaction, providing expert advice on current fashion trends and how to wear them.
- Educated clients on importance of quality over quantity in building sustainable wardrobe, influencing more mindful purchasing decisions.
- Enhanced client wardrobe satisfaction by selecting and suggesting fashion items based on their preferences and needs.
- Developed trusted network of brand contacts, gaining insider information on upcoming trends and exclusive pieces.
- Assisted clients in managing returns and exchanges, ensuring hassle-free process that maintained their trust in service.
Assistant Store Manager
Dollar General
Micro, NC
10.2021 - 02.2022
- Supported daily store operations and ensured compliance with company policies.
- Assisted in training new team members on customer service protocols.
- Handled inventory management, including stock replenishment and organization.
- Provided effective communication between staff and management regarding sales goals.
- Engaged with customers to address inquiries and resolve issues promptly.
- Contributed to visual merchandising efforts to enhance product displays.
- Monitored store cleanliness and maintained a welcoming environment for shoppers.
- Participated in loss prevention strategies to minimize shrinkage risks.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Housekeeper
AbramHome Health
Albuquerque, NM
08.2019 - 03.2021
- Maintained cleanliness and organization in patient living areas to ensure a safe environment.
- Performed routine cleaning duties, including dusting, vacuuming, and sanitizing surfaces effectively.
- Assisted with laundry services, ensuring timely delivery of clean linens and garments for patients.
- Implemented proper waste disposal procedures to promote infection control standards within the facility.
- Collaborated with healthcare staff to address specific needs of patients regarding cleanliness and comfort.
- Trained new housekeeping staff on operational protocols and best practices for maintaining hygiene standards.
- Monitored inventory levels of cleaning supplies, reporting shortages to management for timely replenishment.
- Developed efficient cleaning schedules that maximized productivity while adhering to health regulations.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Verified cleanliness and organization of storage areas and carts.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Fostered positive working relationship with housekeeping and maintenance staff to ensure quick resolution of guest concerns.
- Streamlined laundry processes, resulting in faster turnaround times for guest linens and towels.
- Operated electronic backpack vacuums and floor sweepers.
- Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
Education
High School Diploma -
Loftin Learning Center
Stony Point, NCSkills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Time management skills
Cash handling
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Cash management
Cash register systems
Cash handling expertise
Payment processing
Product restocking
Conflict resolution
Product knowledge
Refunds and exchanges
Issue resolution
Complex Problem-solving
Merchandise restocking
Cash drawer balancing
POS system operations
Payment collection
POS systems
Staff training
Refund handling
ID verification
Guest inquiries
Attention to detail
Honest and dependable
Problem-solving
Scanner operations
Dependability and reliability
Receipt handling
Exchanges processing
Ordering and stocking
Gift card handling
Point-of-sale system
Transaction handling
Hospitality and accommodation
Merchandise exchange
Credit and cash transactions
Promotions and discounts
Sales transactions
Upselling techniques
Visual merchandising
Basic math
Credit card processing
Complaint resolution
Training and onboarding
Inventory restocking
Data entry
Empathy and patience
Clear communication
Organizational growth
Multitasking and organization
Expense tracking
Report preparation
Sales techniques mastery
Regulatory compliance
Payment posting
Proficient in software
Staff mentoring
Loyalty program promotion
Identification checks
Loss prevention
Fraud prevention awareness
Records maintenance
Point of sale proficiency
Reports and documents
Order verification
Point-of-sale system operation
Purchase assistance
Point of sale operation
Returns processing
Drawer balancing
Product recommendations
Retail merchandising
Daily reporting
Sales expertise
Decision making aptitude
Order packaging
Inventory control
Inventory management
Currency counting
Languages
English
Full Professional
Timeline
Cashier
Wendys Restaurant
01.2025 - 04.2025
Assistant Manager
Speedway
07.2023 - 01.2024
Host
Plank Road Steakhouse
05.2023 - 03.2024
Delivery Driver
AutoZone
04.2022 - 01.2023
Personal Shopper
Walmart
10.2021 - 06.2022
Assistant Store Manager
Dollar General
10.2021 - 02.2022
Housekeeper
AbramHome Health
08.2019 - 03.2021
High School Diploma -
Loftin Learning Center