Michele Amaro
Peachtree Corners
Summary
To obtain a position with your company where I can offer my knowledge as being a detail oriented, prompt, organized professional with the highest quality of customer service. I am looking for a company to grow and learn with, I'm looking for a career not just a job. Authorized to work in the US for any employer
Experienced with coordinating transportation logistics and managing schedules effectively. Utilizes strong problem-solving skills to ensure timely deliveries and smooth operations. Track record of maintaining excellent communication with drivers and customers to resolve issues promptly.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Cashier
Jones Petroleum
Atlanta, GA
12.2025 - Current
- Cashier, customer service, stock
Dispatcher
ISAIAH TRANSPORTATION INC
San Bernardino, CA
11.2024 - 06.2025
- Track drivers ensure loads a being picked up/delivered on time. Communicate with brokers, stores and answer any questions the customers may have.
- Coordinated daily transportation schedules to optimize efficiency and meet delivery deadlines.
- Implemented process improvements, reducing delays and increasing overall service reliability.
Dispatcher
Blackrock Logistics
Fontana, CA
11.2023 - 10.2024
- Ensure Loads are on time and correct. Communicate with drivers, customers if any issues that may arise.
- Monitored real-time vehicle locations using GPS tracking systems for improved route management.
- Communicated effectively with drivers to resolve issues and ensure compliance with safety regulations.
Dispatcher
Transbay logistics
San Bernardino, CA
09.2023 - 11.2023
- Dispatch over the road trucks, Dispatch loads to pick up or deliver, communicate with brokers, stores and answer any questions the customers may have to ensure delivery is correct and on time
Dispatcher
black eagle transportation
San Diego, CA
03.2021 - 10.2022
- Communicate with all drivers, stores and customers to ensure delivery is made in timely manner.
- Collaborated with management to evaluate performance metrics and drive continuous improvement initiatives.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
CSR/Dispatcher
DSI Logistics
Colton, CA
12.2017 - 03.2021
- Helping customers schedule or reschedule deliveries.. Track drivers to insure deliveries are made in a timely manor
- Resolved customer inquiries through effective communication and problem-solving skills.
- Processed orders and managed returns using company-specific software systems.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Trained new staff on customer service protocols and operational procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Manager
GNC Heating and Air Conditioning
Rancho Cucamonga, CA
03.2013 - 09.2017
- Scheduling Appointments for future and present clients
- Accounting and Book Keeping
- Customer service
- Ordering inventory
- Billing clientele and up keeping with suspended accounts
- Conducting interviews and hiring new employees
- Knowledge of Quickbooks
Store Manager
Bead Source
Arcadia, CA
09.2007 - 09.2009
- Provided assistance and information to customers inquiries, responded to and resolved customer complaints
- Directed and supervised employees engaged in sales, inventory, reconciling cash receipts or in performing services for customers
- Hired, trained and evaluated personnel; promoting or terminating when appropriate
- Assigned and delegated various specific duties to employees
Manager Assistant
Outrigger Apartments
Pasadena, CA
05.1993 - 06.2007
- Met with prospective tenants to show properties, explain terms of occupancy and provide information about local areas
- Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage and taxes and incurred operating expenses
- Negotiated the sale, lease or development of property and complete or review appropriate documents and form
Education
Diploma - Nationally Certified Medical Biller and Coder/ Insurance Claims Examiner
Westech College
Ontario, CA08.2010
Skills
- Office record organization
- Sales
- Emergency scheduling
- Emergency dispatch experience
- Windows
- Attention to detail
- Microsoft PowerPoint
- Claims documentation management
- Credit card payment processing
- Dispatching
- INSURANCE
- Transportation planning
- Less-than-truckload (LTL) transportation
- Order entry
- Customer support
- Flatbed
- Customer service
- Work ethic
- Stocking
- Writing skills
- GPS
- HVAC
- BILLING
- ACCOUNTING
- Dependability
- Computer literacy
- Call center agent experience
- Communications
- Maintaining an organized workspace
- English
- Fleet management
- Computer operation
- Scheduling
- Schedule management
- Consultative selling
- Call center
- Microsoft Word
- Front desk
- Professional email communication
- Multi-line phone systems
- Microsoft Office
- In-person customer service
- Cash register
- Live chat
- Vendor communication
- Customer inquiry handling
- Microsoft Excel
- Handling customer inquiries
- Administrative experience
- Inventory
- QuickBooks
- Office experience
- Dispatch
- Customer communication
- Phone communication
- Customer complaint resolution
- CLAIMS
- Distribution logistics
- Email customer support
- Outbound logistics
- Problem-solving
- Product demos
- Transportation management systems
- Commercial driving
- Office activity coordination
- Record keeping
- Clear language communication
- Customer relationship management
- Math
- Insurance verification
- Filing
- Computer skills
- Microsoft Teams
- Phone call management
- Inbound logistics
- Outbound calling
- Phone customer support
- 3PL
- Face-to-face communication
- Home & community care experience
- Typing
- Cold calling
- Time management
- Medical terminology
- Microsoft Outlook
- Google Docs
- Communication skills
- Teamwork
- Client communication
- Upselling
- Data Entry
- Customer relationship building
- Phone answering
- Banking
- Phone etiquette
- Parcel delivery logistics
- Logistics
- BOOK KEEPING
- Customer service under pressure
- Process improvement
- Organizational skills
- Customer service problem-solving
- Customer assistance
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
Certification
Driver's License
Languages
English
Timeline
Cashier
Jones Petroleum
12.2025 - Current
Dispatcher
ISAIAH TRANSPORTATION INC
11.2024 - 06.2025
Dispatcher
Blackrock Logistics
11.2023 - 10.2024
Dispatcher
Transbay logistics
09.2023 - 11.2023
Dispatcher
black eagle transportation
03.2021 - 10.2022
CSR/Dispatcher
DSI Logistics
12.2017 - 03.2021
Office Manager
GNC Heating and Air Conditioning
03.2013 - 09.2017
Store Manager
Bead Source
09.2007 - 09.2009
Manager Assistant
Outrigger Apartments
05.1993 - 06.2007
Diploma - Nationally Certified Medical Biller and Coder/ Insurance Claims Examiner
Westech College
Additional Information - Skills And Qualifications
- Medical/ Dental Terminology/ Anatomy and Physiology
- ICD-9/ CPT Plus/ HCPCS Coding
- Medical Office Administration
- Med iSOFT/ Microsoft Office/ Word/ Excel/ Rightfax
- Insurance Claims and contract examining
- Medicare and Medical Billing/ Patient Billing
- Accounting/ Book Keeping
- Computerized Billing/ Medical Billing Forms/ CMS1500/ U92
- Dental Billing/ Coding/ ADA Claim Forms
Personal Information
- Title: CSR/Dispatcher
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer