Open To Work
Francine Riggs
Manteca,CA
Work Preference
Summary
Logistics Management Professional experienced in fleet and customer relationship management. Achieved operational efficiency and enhanced team performance through optimized dispatch scheduling and driver training. Focused on compliance with safety regulations and improving interdepartmental communication to drive overall operational effectiveness.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Dispatch Batch Operator
CVC/CVT
French Camp, CA
12.2025 - 08.2026
- Prepared batch of ready mix concrete for production.
- Prepared mix designs for next day orders to streamline batching process.
- Place orders into Jonel system to batch loads.
- Scheduling dispatching drivers daily to appropriate locations.
- Tracking trucks and trailers needs by various locations and load types.
- Relayed work orders and messages between work crew, field inspectors, supervisors, and emergency personnel to facilitate efficient operations.
- Communicate with customers.
Dispatcher/Manager
RoadOne IntermodaLogistics
Manteca, CA
08.2022 - 06.2025
- Facilitated communication between fleet manager, drivers, and other departments to ensure operational efficiency.
- Ensure that all transportation activities adhere to safety, environmental, and regulatory guidelines, including those specific to transport of hazardous materials.
- Oversaw the training program for 40+ hires over 1.5 years provided ongoing guidance and mentorship on best practice, delivered feedback on strengths and areas to improve.
- Coordinated with vendor to confirm daily operations and rescheduled appointments.
- Manage to close out loads from TVI and TSD.
- Read the pipeline and assign Owner Operators and Company drivers on what they will be running.
- Provided timely assistance to drivers during calls to resolve issues and support their needs.
- Tracked container arrivals and identified their designated spots within the rail yard.
- Entered breakdown tickets into the system at facilities and the terminal.
- Utilized TVI, TSD, LVP, UPRR, and Alinea sites daily for operational tasks.
Program Records Coordinator
Mentor Network
01.2020 - 04.2022
- Organized and filed documents to maintain an efficient record-keeping system.
- Provided administrative and clerical support via EMR system and Microsoft Excel.
- Greeted guests during each shift to create a friendly atmosphere.
- Process Paperwork.
- Gathered and organized documents for processing and review.
- Performed various tasks on computer, including data entry and document management.
- Proofread documents.
- Created and edited PDF documents for various administrative purposes.
- Archive paperwork.
- Coordinated pick up and delivery of express mail service, unpacked inventory, and stocked supplies.
- Set up appointments.
- Monitored and responded to emails in a timely manner to facilitate communication.
- Scheduled and organized appointments for clients and team members.
- Systematically archived paperwork to maintain organized records.
- Processed various paperwork to ensure timely completion of tasks.
- Handled payment processing to ensure accurate financial transactions.
- Visited Mentor homes to provide necessary support and services.
- Warmly welcomed guest per shift.
- Managed fax communications by sending and receiving important documents.
- Sending and receiving fax.
- Assisted in training sessions and interview processes for new hires.
- Managed petty cash and bank card budgets to ensure financial accountability.
- Charting and Graphing.
- Handle Medical records or individuals.
- Maintained an organized workspace and waiting area.
- Maintained an organized workspace and waiting area.
- Typed at a speed of 40 words per minute, ensuring efficient data entry.
Foaling Crew
Legacy Ranch
04.2017 - 12.2019
- Walked and groomed horses daily to ensure their health and well-being.
- Checked on horses regularly to monitor their health and behavior.
- Administered medicine to baby horses.
- Assisted in veterinary procedures by restraining baby horses for blood draws and managing mother horses for pregnancy checks or insemination.
- Maintained sanitary conditions in sick stalls to prevent health risks for baby horses.
- Walk, groom.
- Contacted management immediately regarding any horse exhibiting signs of colic or injury to ensure timely care.
Education
High school diploma - Upper secondary education
Armijo High School
Fairfield, CASkills
- Logistics management
- Transportation management
- Logistics coordination
- Delivery record maintenance
- Logistics shipment scheduling
- Logistics team management
- Fleet management
- Fleet GPS tracking
- Freight
- Freight shipment tracking
- Freight load consolidation
- Dispatch software communication
- 24/7 scheduling
- Single-shift scheduling
- Staff scheduling
- Team scheduling
- Order entry
- Delivery management
- Client interaction
- Client interaction
- Customer interaction
- Client services
- Customer relationship management
- Handling customer inquiries
- Customer complaint resolution
- Providing product information
- Telephonic communication
- Effective communication
- Email support
- Zendesk
- GoogleQuality Data Entry Workspace
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Google Docs
- Spreadsheets
- Data entry
- GPS
- Data analytics
- Data analysis
- Excel data analysis
- Documentation review
- Compliance documentation
- Compliance record maintenance
- Safety regulations
- DOT (Department of Transportation) regulations
- Operational coordination
- Research
- Route optimization
- Tracking and tracing
- Distribution load planning
- Supply chain
- Inventory Control
- Supply inventory management
- Order assistance
- Two-way radios for driver communication
- Phone client interaction
- Attendance management systems
- Meeting coordination
- Calendar management
- Time tracking
- Appointment scheduling
- Warehouse management system
- Warehouse experience
- Document filing
- File organization
- Office management
- Office record organization
- Document management
- Clean workspace maintenance
- Office equipment routine maintenance
- Copy machines
- Windows
- Zoom
- Computer operation
- TVI
- ADP
- Freight
- Multitasking
- Collaboration
- Team management
- Supervising experience
- Employee relationship building
- Critical thinking
- Analysis skills
- Workplace safety compliance
- Personal Protective Equipment (PPE)
- Greeting customers
- Front desk
- Phone answering
- Text messaging
- Correspondence management
- Employee relationship building
- Customer complaint resolution
- Freight load consolidation
- Phone client interaction
- Customer support
- Accounting
- Order entry
- Delivery management
- Customer information provision
- Email support
- Microsoft Excel
- Microsoft Powerpoint
- Front desk
- Phone answering
- Analysis skills
- Databases
- Zoom
- Data analytics
- Route planning
- Operational coordination
- File organization
- Calendar management
- Logistics scheduling
Certification
- Driver's License, Non-CDL Class C, 08/01/21, 08/31/26
- CDL Class C, 08/01/21, 08/31/26
Languages
English
Additional Information - Work Authorization
Authorized to work in the US for any employer
Timeline
Dispatch Batch Operator
CVC/CVT
12.2025 - 08.2026
Dispatcher/Manager
RoadOne IntermodaLogistics
08.2022 - 06.2025
Program Records Coordinator
Mentor Network
01.2020 - 04.2022
Foaling Crew
Legacy Ranch
04.2017 - 12.2019
High school diploma - Upper secondary education
Armijo High School