Joanna Garcia
Cicero,IL
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hostess/Cashier
Home Run Inn
Chicago, IL
06.2015 - 06.2017
- Managed guest seating and flow to optimize dining experience and reduce wait time
- Coordinated with servers and kitchen staff to ensure timely service delivery.
- Provided exceptional customer service to enhance shopping experience
- Took card and cash payments
Cashier and Customer Service
Portillos Restaurant
Chicago, IL
12.2017 - 10.2018
- I was and outside order taker so I was responsible of taking customers orders and cashing them out. Some times they would ask me to move position and run bags to move up the line.
Cashier/Customer Service
McDonald's
Chicago, IL
10.2018 - 01.2019
- I would take orders in the drive thru or in the front and sometimes I would help out bag the food.
CSR/Call Center
Illinois Tollway
Chicago, IL
05.2020 - 06.2020
- Incoming calls helping customers to check balances, add money to the account, take payments, work out a payment plan, answer toll questions.
Remote Loan Processor
Enova International
Chicago, IL
02.2022 - 10.2022
- Im in charge of processing customer documentation for loans an reach out to them for missing information.
Remote Customer Service Representative
Inktel Contact Center Solutions
Chicago, IL
01.2023 - 03.2023
- This was a temporary job for tax season. I would take calls to help customers check refund status or anything tax related.
- Resolved customer issues
- Worked in the inbound call center
- Responded to inquiries and issues
Shift Lead
Burger King
Berwyn, IL
08.2023 - 11.2025
- Supervised team operations, ensuring adherence to quality and safety standards.
- Trained new staff on operational procedures and customer service best practices.
- Coordinated shift schedules to optimize labor efficiency and coverage.
- Managed inventory levels, reducing waste through effective stock rotation.
- Conducted performance evaluations, providing feedback to support employee development.
- Monitored compliance with health regulations, ensuring a safe dining environment.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Helped store management meet standards of service and quality in daily operations.
Education
High school diploma -
World Language High School
Chicago, IL06.2016
NA - None
City Colleges of Chicago-Malcolm X College
Chicago, IL05.2017
Skills
- Communication Skills
- Instructor-led training (training delivery method)
- Microsoft Excel
- Decision making
- Office record organization
- Schedule management
- Data entry
- Microsoft Outlook Calendar
- Document archiving (loan processing)
- Smartsheets
- Microsoft Word
- Customer inquiry handling
- Coordination (loan closing)
- Google Workspace
- Reliability
- POS systems
- Google Calendar
- Writing skills
- Computer literacy
- Computer operation
- Balancing end-of-day transactions
- Windows
- Bilingual
- Time management
- Store opening/closing procedures
- General management
- Workflow management (operations management method)
- Staff supervision
Certification
Food Handler Certification
Languages
Bilingual
Spanish
English
Awards
Best Hostess, September 2016
Additional Information
Authorized to work in the US for any employer
Timeline
Shift Lead
Burger King
08.2023 - 11.2025
Remote Customer Service Representative
Inktel Contact Center Solutions
01.2023 - 03.2023
Remote Loan Processor
Enova International
02.2022 - 10.2022
CSR/Call Center
Illinois Tollway
05.2020 - 06.2020
Cashier/Customer Service
McDonald's
10.2018 - 01.2019
Cashier and Customer Service
Portillos Restaurant
12.2017 - 10.2018
Hostess/Cashier
Home Run Inn
06.2015 - 06.2017
High school diploma -
World Language High School
NA - None
City Colleges of Chicago-Malcolm X College