Ericka Boser
Plant City
Summary
Dynamic and driven professional with a strong background in hospitality from Fred's Market Restaurant. Expert in guest engagement and conflict resolution, consistently enhancing customer experiences. Proven ability to train new staff and maintain high food safety standards, ensuring a welcoming atmosphere and operational efficiency. Passionate about delivering exceptional service.
Overview
6
6
years of professional experience
Work History
Hostess/Cashier
Fred's Market Restaurant
Lakeland
06.2024 - Current
- Greeted guests warmly to establish a welcoming atmosphere.
- Managed reservations and seating arrangements to enhance restaurant efficiency.
- Explained daily specials and provided menus to enrich guest experience.
- Maintained cleanliness of host station and dining area for optimal comfort.
- Handled customer inquiries and concerns with professionalism and empathy.
- Trained new hosts on procedures and service expectations effectively.
- Engaged in friendly conversation with guests to foster enjoyment.
- Assisted servers by bussing tables during peak periods to ensure smooth operations.
Volunteer
Keep Tampa Bay Beautiful
Tampa
01.2020 - 01.2024
- Gardening
- Cleanup of trash
- Planting mangrove seeds
Volunteer
United Food Bank of Plant City
Plant City
06.2023 - 08.2023
- Packaging food in boxes
- Lifting boxes of food
- Handing out food to others in need
Office Assistant
Classic Carpet Dyers
Thonotosassa
06.2021 - 08.2021
- Administrative support
- Invoice processing
- Sorting and Labeling
- Utilized computer and job-related software to maintain and update filing, inventory, and database systems
- Conducted inventory to order needed materials and supplies
- Operated office machines, such as photocopiers, scanners, and personal computers
- Maintained and updated filing, inventory, database system
Education
High school or equivalent -
Durant High School
Plant City, FL05.2024
Some College (No Degree) - Psychology
Florida Southern College
Lakeland, FLSkills
- Leadership
- Communication
- Determination
- Driven
- Punctual
- Menu knowledge
- Customer service
- Host station maintenance
- Guest engagement
- Food safety standards
- Conflict resolution
- Time management
- Communication skills
- Problem solving
- Attention to detail
- Training and development
- Table bussing
- Table setting
- Safe food handling
- Greeting guests
- Complaint handling
- Food running
- Guest relations
- Beverage preparation
- Hospitality service expertise
- Cleaning and sanitation
- Effective multitasking
- Payment processing
- Server support
Extracurricular Activities
Member in my school's acapella group, executive member in my school's political group
Volunteer Experience
- Keep Tampa Bay Beautiful, Tampa, FL, 01/01/20, 12/31/24, Gardening, Cleanup of trash, Planting mangrove seeds
- United Food Bank of Plant City, Plant City, FL, 06/01/23, 08/31/23, Packaging food in boxes, Lifting boxes of food, Handing out food to others in need
References
References available upon request.
Timeline
Hostess/Cashier
Fred's Market Restaurant
06.2024 - Current
Volunteer
United Food Bank of Plant City
06.2023 - 08.2023
Office Assistant
Classic Carpet Dyers
06.2021 - 08.2021
Volunteer
Keep Tampa Bay Beautiful
01.2020 - 01.2024
High school or equivalent -
Durant High School
Some College (No Degree) - Psychology
Florida Southern College