Gisselle Garcia
Houston,TX
Summary
Energetic restaurant worker proficient in greeting guests, maintaining entryways and keeping server loads balanced for maximum efficiency. Effectively collect reservations, plan events and monitor daily dining staff performance. Team-oriented and efficiency-driven with superior work ethic and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Hostess/Cashier
The Original Ninfa Uptown
Houston, TX
08.2019 - 12.2019
- Monitored dining room and guest flow to maximize table usage and minimize wait times .
- Supervised server balance and monitored table turnover to accurately seat customers and keep customers happy.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
- Verified all square feet of restaurant and lounge exceeded state and federal cleanliness standards.
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using open table.
Hostess
Escalantes
Houston, TX
03.2018 - 03.2019
- Documented reservations and communicated changes to guests using [Software].
- Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
- Assisted managers with quickly resolving service- and food-related issues.
- Monitored guests for intoxication and immediately reported concerns to management.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Heights High School
Houston, TX03.2017
Skills
- High-volume dining
- Bill computation
- Dining room management
- Dining area cleanliness
- Communication skills
- To-go order preparation
- Food running
- Hospitality service expertise
- Table setting
Timeline
Hostess/Cashier
The Original Ninfa Uptown
08.2019 - 12.2019
Hostess
Escalantes
03.2018 - 03.2019
High School Diploma -
Heights High School