Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Miranda Matias

Chicago,IL

Summary

Proven to excel in high-volume dining environments, I leveraged my effective multitasking and customer service expertise at HMSHost to enhance guest experiences, achieving a significant improvement in customer satisfaction. Skilled in hospitality service and guest seating, my approach combines patience and empathy with operational efficiency, consistently meeting and exceeding employer expectations.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Hostess/cashier

HMSHost
06.2022 - 07.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Seated patrons based on guest preferences and seating availability.

Server/host

Talbot
08.2023 - 03.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Hostess/cashier

Toast
05.2024 - Current
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Pending - Diagnostic Medical Sonography

Triton College
River Grove, IL

High School Graduate -

Pathways of Education
Chicago, IL
06.2022

Skills

  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Customer service expertise
  • Greeting guests
  • Hospitality service expertise
  • Guest Seating
  • High-volume dining
  • Upselling

Certification

Food handlers and beverage handler

Languages

Spanish
Native or Bilingual

Timeline

Hostess/cashier

Toast
05.2024 - Current

Server/host

Talbot
08.2023 - 03.2024

Hostess/cashier

HMSHost
06.2022 - 07.2023

Pending - Diagnostic Medical Sonography

Triton College

High School Graduate -

Pathways of Education

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Miranda Matias