Summer Smith
Las Vegas,NV
Summary
Dedicated Customer Service Professional with extensive experience in high-energy hospitality environments. Proven ability to manage guest interactions, resolve inquiries, and enhance overall experiences through effective communication and multitasking. Skilled in fostering positive relationships and ensuring customer satisfaction, seeking to leverage these competencies in a Cashier role.
Overview
3
3
years of professional experience
Work History
Hostess/Cashier
Ramsay's Fish and Chips
04.2024 - 08.2024
- Enhanced guest experiences by greeting and seating promptly upon arrival.
- Optimized seating efficiency through effective management of the reservation system.
- Provided detailed menu information to elevate overall guest satisfaction and enjoyment.
- Maintained cleanliness and organization in dining areas for guest comfort.
- Communicated guest preferences effectively with waitstaff to ensure seamless service.
- Resolved customer inquiries professionally, fostering positive dining interactions.
Advocate
Our Place Women's Shelter
05.2023 - 03.2024
- Enhanced client satisfaction through effective communication and problem-solving techniques.
- Utilized CRM software to maintain accurate client interaction records for tracking.
- Contributed insights during team meetings to improve client experience initiatives.
- Guided clients through processes, educating them on available resources for efficiency.
- Built strong client relationships by addressing concerns and maintaining open communication.
- Streamlined inquiry handling by improving communication channels for better efficiency.
Cashier
Airport Shell Gas Station
03.2021 - 02.2022
- Ensured accurate and prompt service by efficiently processing customer transactions.
- Maintained balanced cash drawers, ensuring accurate cash register operations at shift end.
- Enhanced shopping experience by assisting customers with inquiries and product information.
- Collaborated with team to streamline checkout procedures, reducing customer wait times.
- Swiftly resolved customer complaints, fostering positive relationships and encouraging repeat business.
- Monitored store organization and cleanliness, creating a welcoming environment for customers.
Education
High School Diploma -
Clarck County Adult Education
Las Vegas05-2025
Skills
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
- Customer service expertise
- Detail-oriented
- Interactive communication skills
- Exceptional communication
- Payment processing
Timeline
Hostess/Cashier
Ramsay's Fish and Chips
04.2024 - 08.2024
Advocate
Our Place Women's Shelter
05.2023 - 03.2024
Cashier
Airport Shell Gas Station
03.2021 - 02.2022
High School Diploma -
Clarck County Adult Education