Kelsey Rowland
Elkins,USA
Summary
Enthusiastic professional with 5 plus years of customer service experience seeking to transition back into the healthcare field. Looking to utilize my strong organization, time management, and interpersonal skills as a Medical Receptionist.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier
Harps Food Stores
Elkins, AR
12.2024 - Current
- Efficiently and accurately process customer payments using point-of-sale (POS) systems.
- Greet customers and provide assistance with locating items or answering questions.
- Assist with restocking shelves and maintaining inventory levels.
- Maintain a positive and helpful attitude towards customers and colleagues.
- Accurately count and reconcile cash drawers at the beginning and end of shifts.
- Currently working 40 hours a week.
Pharmacy Technician
Harps Food Stores
Elkins, AR
04.2025 - 07.2025
- Accurately filled prescriptions, measured dosages, labeled , and packaged medications.
- Maintained stock levels, tracking inventory, monitoring expiration dates, and placing orders.
- Provided information about medications, answering customer inquiries, and assisting with over-the-counter product selection.
- Processed insurance claims, handling patient payments, and resolving billing discrepancies.
- Worked 40 hours a week.
Member Service Representative
Northwest Arkansas Federal Credit Union
Fayetteville, AR
11.2023 - 10.2024
- Process ed a wide range of customer transactions such as deposits, withdrawals, transfers, loan payments, and cashing checks with a high degree of accuracy.
- Managed and reconciled cash drawers daily, ensuring accuracy and handling discrepancies efficiently.
- Provided exceptional customer service by addressing inquiries, resolving issues, and assisting with account discrepancies.
- Informed customers about bank products and services, such as opening and closing accounts or referring them to bankers for their specific needs.
- Worked 40 hours a week.
Administrative Assistant
Acutraq Background Screening
Elkins, AR
05.2023 - 09.2023
- Answered phones, took messages, drafted correspondence (emails, letters, memos), and managed inquiries.
- Stayed up-to-date with legal requirements and regulations related to background checks, ensuring compliance with federal, state, and local laws.
- Analyzed the background check results, compiled findings into reports, and presented them to hiring managers or relevant stakeholders.
- Identified any red flags, discrepancies, or inconsistencies in the information gathered, and bringing them to the attention of the appropriate parties.
- Worked 40 hours a week.
Research Business Coordinator
Highlands Oncology Group
Springdale, AR
07.2022 - 05.2023
- Assisted with the planning, execution, and monitoring of various clinical trials, ensuring they are completed on time and within budget.
- Assisted with budget preparation, tracking expenses, and ensuring financial compliance.
- Analyzed data to identify trends, track performance, and make recommendations for improvement.
- Worked 40 hours a week.
Data Entry Clerk
Highlands Oncology Group
Springdale, AR
12.2017 - 07.2022
- Entered patient demographics, diagnoses, treatments, and billing information into electronic health records (EHR) systems.
- Reviewed data for errors and discrepancies and resolving them promptly.
- Communicated with healthcare professionals and staff to obtain necessary information.
- Assisted with other administrative duties as needed.
- Worked 40 hours a week.
Medical Records Clerk
Highlands Oncology Group
Springdale, AR
08.2016 - 11.2017
- Organized, filed, and maintained patient medical records, both paper and electronic, in compliance with regulations.
- Accurately entered patient information into electronic health record (EHR) systems.
- Located and provided patient records to authorized personnel, including healthcare professionals, insurance companies, and patients.
- Maintained strict confidentiality of patient information and adhering to HIPAA regulations.
- Worked 40 hours a week.
Medical Records Clerk
The Breast Center
Fayetteville, AR
02.2014 - 05.2017
- Organized, filed, and maintained patient medical records, both paper and electronic, in compliance with regulations.
- Accurately entered patient information into electronic health record (EHR) systems.
- Located and provided patient records to authorized personnel, including healthcare professionals, insurance companies, and patients.
- Maintained strict confidentiality of patient information and adhering to HIPAA regulations.
- Worked 40 hours a week.
General Merchandise Associate
Harps Food Stores
Elkins, AR
07.2013 - 01.2014
- Maintained a clean and organized sales floor, ensuring shelves are stocked, and creating visually appealing displays that are attractive to customers.
- Assisted customers with finding products, answering questions, and potentially providing product information.
- Followed store procedures to minimize theft and ensure the safety of merchandise.
- Ensured all tasks are completed according to company policies and procedures, including safety protocols.
- Worked 40 hours a week.
Medical Receptionist
Advanced Orthopedics & Sports Medicine
Fayetteville, AR
09.2010 - 08.2011
- Greeted patients, answering phones, and providing information.
- Maintained and updated patient records, both electronic and physical, ensuring confidentiality and accuracy.
- Processed payments, verified insurance information, and handled billing inquiries.
- Worked 40 hours a week.
Education
Medical Assisting (Trade School) - undefined
Blue Cliff College-Fayetteville
12.2012
Medical Office Assistant (Trade School) - undefined
Northwest Technical Institute
Springdale, AR06.2010
Skills
- Pharmacy inventory replenishment
- Confidential information handling
- Microsoft Teams
- Insurance third-party billing
- Filing
- Medical Receptionist
- Customer complaint resolution
- Appointment scheduling
- Medical terminology
- Tablet dosage calculations
- Office record organization
- Dispensing prescriptions - Prescriptions dispensed daily (50-100 prescriptions)
- Providing product information
- Ordering medications
- Administrative experience within healthcare
- Clinical pharmacy experience
- Drug order put-away
- Order assistance
- Photocopying
- Microsoft Excel
- Administrative experience within retail industry
- Customer service
- Greeting customers
- Medical Records
- Prescription labeling
- Correct Prescription Errors
- Prescription verification
- Faxing
- Pharmaceutical regulatory compliance
- Prescription intake
- Microsoft Office
- Inventory management
- Record keeping
- Computer operation
- Scanning
- Report writing
- Phone communication
- Report preparation
- Mail processing
- State and federal pharmacy laws
- McKesson
- Out of stock medication
- Insurance prior authorization
- Customer inquiry handling
- Administrative experience - Administrative experience (3-5 years)
- Phone answering
- Microsoft Outlook
- Writing skills
Certification
- Pharmacy Technician Certification May 2025 to December 2026
- Pharmacy Technician License May 2025 to December 2026
Languages
English
Timeline
Pharmacy Technician
Harps Food Stores
04.2025 - 07.2025
Cashier
Harps Food Stores
12.2024 - Current
Member Service Representative
Northwest Arkansas Federal Credit Union
11.2023 - 10.2024
Administrative Assistant
Acutraq Background Screening
05.2023 - 09.2023
Research Business Coordinator
Highlands Oncology Group
07.2022 - 05.2023
Data Entry Clerk
Highlands Oncology Group
12.2017 - 07.2022
Medical Records Clerk
Highlands Oncology Group
08.2016 - 11.2017
Medical Records Clerk
The Breast Center
02.2014 - 05.2017
General Merchandise Associate
Harps Food Stores
07.2013 - 01.2014
Medical Receptionist
Advanced Orthopedics & Sports Medicine
09.2010 - 08.2011
Medical Assisting (Trade School) - undefined
Blue Cliff College-Fayetteville
Medical Office Assistant (Trade School) - undefined
Northwest Technical Institute