Donna Whitfield
Foley,MO
Summary
Meticulous Registered Pharmacy Technician with 15+ years' experience in dispensing prescriptions and preparing sterile compounds following aseptic techniques. Adept at navigating insurance claims processing, including prior authorizations and billing discrepancy resolution. Proficient in maintaining HIPAA-compliant records and collaborating with multidisciplinary healthcare teams to review orders for accuracy and potential drug interactions.
Overview
1
1
Certification
11
11
years of professional experience
Work History
CPht Sr. Technician
Troy Medicine Shoppe/Elsberry Medicine Shoppe Pharmacy
City, ST
09.2016 - Current
- Enhance pharmacy throughput by managing an automated prescription filling system, reducing processing times while maintaining 100% dispensing accuracy
- Minimize operational waste and expenditures by 100% through diligent inventory management and regular storage inspections
- Collaborate with healthcare providers to secure prior authorizations, resulting in a 100% faster approval cycle for critical medications
- Customer Service, Delivering
- Data Entry, Phones, Insurance
- Ordering, Filing, Operating Registers
- Accurately filled and dispensed XX prescriptions daily, ensuring patient safety and adherence to medication guidelines
- Managed inventory of medications, monitoring stock levels and ordering supplies as needed to maintain optimal pharmacy operations
- Provided exceptional customer service by addressing inquiries, resolving issues, and providing medication counseling to patients
- Collaborated with pharmacists to review prescription orders for accuracy, completeness, and potential drug interactions
- Maintained confidential patient records in compliance with HIPAA regulations, ensuring privacy and security of sensitive information
- Assisted in the preparation of sterile products such as IV solutions and compounded medications following aseptic techniques
- Performed routine maintenance on pharmacy equipment, including calibration checks and cleaning procedures
- Participated in quality assurance activities by conducting regular inspections of medication storage areas for proper labeling and expiration dates
- Trained new pharmacy technicians on standard operating procedures (SOPs) to ensure consistent workflow efficiency
- Implemented an automated prescription filling system that reduced processing time by 100%, improving overall productivity
- Collaborated with healthcare providers to obtain prior authorizations for specialty medications, expediting the approval process for patients in need
- Assisted in managing insurance claims processing by verifying coverage eligibility, submitting claims electronically, and resolving billing discrepancies
- Supported pharmacist-led immunization programs by preparing vaccines according to established protocols and maintaining accurate documentation of administered doses
- Contributed to cost-saving initiatives through diligent inventory management practices that minimized waste and expired medications
CPht Sr. Technician
Neighborhood Market Pharmacy
09.2015 - 09.2016
- Assisting RPH, Order Entry, Insurance, Customer Service
- Ordering, Filing, Operating Registers, Insurance, Phones, Stocking, OTC
Education
High School Diploma - undefined
Skills
- Computer skills
- Achieving HIPAA compliance
- Labeling
- Google Drive
- Filing
- Decision making
- Insurance third-party billing
- Weight conversion calculations
- Volume conversion calculations
- Cash register
- Medicare
- Task prioritization
- Delegation
- Client interaction via phone calls
- Driving
- Prescription order interpretation
- Technical Proficiency
- Insurance Verification
- Medical claims
- Computer literacy
- Attention to detail
- Help Desk
- Insurance claim issue resolution
- Prescription intake
- Customer Service
- Ordering
- Computer operation
- Dispensing prescriptions - Prescriptions dispensed daily (More than 150 prescriptions)
- OSHA (regulatory compliance area)
- Mixture and solution calculations
- Compounding medications
- Cross-functional collaboration
- Data entry
- Cross-functional communication
- PioneerRx
- Executive administrative support
- Patient interaction
- Medicaid
- Pharmacy technician experience
- Analysis skills
- Safe work practices
- Medical Terminology
- Data Input
- Pharmacy software
- Handling insurance claims
- Drug order put-away
- Caseload management
- POS systems
- Prescription labeling
- Correct Prescription Errors
- Utilization management
- Continuous improvement standards implementation
- Out of stock medication
- Customer complaint resolution
- Microsoft Outlook
- Phones
- Patient service
- Maintaining patient confidentiality
- Health insurance authorizations
- Troubleshooting
- IV infusion
- Insurance prior authorization
- Microsoft Office
- Patient advocacy
- Customer communication
- Electronic health records (EHR) management
- Prescription processing
- Phone triage
- Clinical pharmacy experience
- Documentation review
- Pharmacy inventory replenishment
- Computer Networking
- Prescription verification
- LTC pharmacy
- Centers for Medicare and Medicaid Services (CMS)
- Productivity software
- Hospital Experience
- Non-sterile compounding
- Time management
- Order Entry
- State and federal pharmacy laws
- Ordering medications
- Care coordination
- HIPAA
- Organizational skills
- Efficiency improvement
- Insurance claim form preparation
- Tablet dosage calculations
- DSL
- Pharmacy customer complaint resolution
- Typing
- Inventory management - Inventory management experience (More than 20 years)
- Phone etiquette
Personal Information
Driving License: Driver's License
Certification
- Driver's License
- February 2025 to February 2030
- Registered Pharmacy Technician
- May 2025 to May 2026
- BOP MISSOURI
- PTCB Certification
- March 2024 to March 2026
- National Certificate
Timeline
CPht Sr. Technician
Troy Medicine Shoppe/Elsberry Medicine Shoppe Pharmacy
09.2016 - Current
CPht Sr. Technician
Neighborhood Market Pharmacy
09.2015 - 09.2016