Nikita Bynes
Henderson,NC
Summary
Driven Pharmacy Technician with 16 +years of experience and success in working within fast-paced pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Excited to bring talent and record of excellence in customer service to growing pharmacy. I have currently traveled to another state for one month to open and train technicians for our company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician (CPhT)
Duke Cancer Center
Durham, NC
02.2026 - Current
- Managed medication dispensing processes to ensure accuracy and compliance with regulatory standards.
- Coordinated patient prescription orders, facilitating timely delivery of specialty medications.
- Streamlined inventory management using advanced pharmacy software systems to enhance operational efficiency.
- Collaborated with healthcare providers to optimize patient care plans based on medication therapy management principles.
- Implemented process improvements that increased prescription fulfillment speed while maintaining safety and accuracy protocols.
Certified Pharmacy Technician
AmeriHealth Caritas
Henderson, NC
11.2025 - 01.2026
- Insurance claims adjustments
- Benefits management
- Managed inbound and outbound calls, providing accurate medication information and support to members.
- Assisted in resolving pharmacy-related inquiries, enhancing member satisfaction through effective communication.
- Assisted pharmacists in verifying medication orders, ensuring patient safety and proper drug utilization.
- Managed a high volume of inbound calls while maintaining composure under pressure and delivering excellent service.
Pharmacy Operations Manager
Walgreens
Wake Forest, NC
10.2022 - 11.2025
- Directed pharmacy operations, ensuring compliance with regulatory standards and organizational policies.
- Streamlined inventory management processes, enhancing medication availability and reducing waste.
- Implemented advanced pharmacy management systems to improve efficiency in prescription fulfillment.
- Analyzed operational workflows to identify bottlenecks, driving process improvements and optimizing resource allocation.
- Developed training programs for staff on new technologies and best practices in pharmacy operations.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Supervised a team of technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
Certified Lead Pharmacy Technician
Walmart
NC
04.2020 - 08.2022
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Entered and processed patients' prescriptions into internal system.
Certified Pharmacy Technician
Walgreens
NC
05.2011 - 04.2020
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Counted and labeled prescriptions with correct item and quantity.
- Stocked, labeled and inventoried medication to keep accurate records.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Store Team Lead
Walgreens
NC
02.2008 - 05.2011
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Worked with management team to implement proper division of responsibilities.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Interviewed, hired and trained new employees for production positions.
- Maintained guest-friendly environment to drive sales, repeat business and service.
Education
High School Diploma - undefined
JF Webb High School of Health And Life Sciences
Oxford, NC, US06.2006
Skills
- Interviewing
- Quality assurance
- Video conferencing systems operation
- Computer skills
- Non-sterile compounding
- Pharmacy software
- Operations Management
- Microsoft Office
- Insurance Verification
- Microsoft Word
- HIPAA Compliance
- Time Management
- Leadership
- Order Entry
- Medical Benefits knowledge
- Customer inquiry handling
- Hospital Experience
- Insurance prior authorization
- Microsoft Outlook
- Problem-solving
- Benefits administration
- Computer operation
- Phone communication
- Insurance claim form preparation
- Office experience
- Pharmacy technician experience
- Pre-authorization review for utilization management
- Insurance claim issue resolution
- Prescription order interpretation
- Customer communication
- Maintaining patient confidentiality
- Clinical pharmacy experience
- Staff scheduling
- Remote desktop tools
- Pharmacy inventory replenishment
- Quality data entry
- Pharmacy customer complaint resolution
- Supervising experience
- Communication skills
- Microsoft Teams
- Customer service
- Insurance third-party billing
- Computer networking
- Inventory management
- Dispensing prescriptions - Prescriptions dispensed daily (More than 150 prescriptions)
Typing
Certification
- PTCB Certification
- Pharmacy Technician Certification
- Registered in NC
- Registered in TX
- Registered in SC
- Registered Pharmacy Technician
- Pharmacy Technician License
- CPR Certification
Timeline
Certified Pharmacy Technician (CPhT)
Duke Cancer Center
02.2026 - Current
Certified Pharmacy Technician
AmeriHealth Caritas
11.2025 - 01.2026
Pharmacy Operations Manager
Walgreens
10.2022 - 11.2025
Certified Lead Pharmacy Technician
Walmart
04.2020 - 08.2022
Certified Pharmacy Technician
Walgreens
05.2011 - 04.2020
Store Team Lead
Walgreens
02.2008 - 05.2011
High School Diploma - undefined
JF Webb High School of Health And Life Sciences