Victoria Outman
Etters,PA
Summary
Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-oriented with a commitment to maintaining high-quality assurance and control standards when filling prescriptions. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician (CPhT)
Walmart store 4404
06.2020 - 11.2024
- Working on computers with inputting prescriptions counting pills working with insurances
- Waiting on customers
- Processed insurance claims accurately, minimizing billing discrepancies for patients and the pharmacy.
- Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
- Enhanced team collaboration by sharing knowledge, tips, and best practices with fellow technicians.
- Assisted in training new technicians on proper treatment methods and safety protocols, ensuring quality service delivery across the team.
- Optimized workflow processes, resulting in increased efficiency and productivity within the pharmacy team.
- Provided exceptional customer service in every interaction with patients, healthcare professionals, and pharmacy staff.
- Assisted in the training and supervision of pharmacy technicians, fostering a positive work environment focused on accuracy and efficiency.
- Successfully completed Pharmacy Technician Trainee program, gaining comprehensive understanding of industry practices while demonstrating readiness for advancement within the field.
- Collaborated with other Pharmacy Technician Trainers to share best practices, enhancing overall training quality across the organization.
- Managed insurance claims processing, resolving any discrepancies to ensure timely reimbursement for pharmacy services.
- Trained pharmacy interns and newly hired pharmacy technicians.
Head Cashier/ Stocker
Grocery Outlet Bargain Market
09.2018 - 06.2020
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Led cashiers and associates in providing thoughtful customer service.
- Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Processed both cash and card purchases and returns.
- Facilitated and logged store opening, closing, and shift changes.
- Maintained stock to meet expected customer demand.
- Managed cash drawer accuracy and security, minimizing discrepancies through meticulous cash handling and record-keeping.
Education
12 in General Studies -
Redlands Senior High School
PA06.2000
Skills
- Pharmacy Technician Experience
- Insurance Verification
- Compounding Medications
- Medical Billing
- Typing
- Cash Handling
- Medical Terminology
- Clinical Pharmacy Experience
- Computer Skills
- Medical terminology
- Medical records
- HIPAA
- Customer service
- Medical coding
- Cash register
- Cash handling
- Medical administrative support
- Communication skills
- Microsoft Office
- EMR systems
- Data entry
- 10 key typing
- Windows
- Computer hardware
- LTC pharmacy
- Microsoft Word
- Sales
- Computer literacy
- Certified Pharmacy Technician (CPhT)
- Insurance Billing
- HIPAA Regulations
- Medication Dispensing
- Team Collaboration
- Filling Prescriptions
- Manual and automated medication dispensing
- Pharmacy and customer records management
- Patient confidentiality
- Updating medication histories
- Drug Inventory Control
- Prescription Verification
- Confidentiality and HIPAA
- Interpreting and Processing Medication Orders
- Answering customer questions
- Supply Restocking
- Drug Inventory Management
- Operations Support
- Healthcare regulations
- Processing payments
- Stocking shelves
- Receiving incoming supplies
- Medication labels
- Prescription Filling
- Medicare and Medicaid process
- Medication Therapy Management
- Order Verification
- FDA Drug Safety Guidelines
- Verifying orders
- OTC Recommendations
- Secure storage of medications
- Data Entry
- Attention to Detail
- Customer Service
- Cash Register Operations
- Relationship Building
- Medication Storage and Labeling
- Insurance processing
- Prescription Filling and Labeling
- Medical Insurance Claims Processing
- Certified Pharmacy Technician
- Payment Processing
- Dispensing Medications
- Patient Profile Setup
- Certified pharmacy technician (cpht)
Certification
- 30242498, 08/01/23, 08/01/25, Pharmacy Technician Certification
- 30242498, 08/01/23, 08/01/25, Pharmacy Technician License
Timeline
Certified Pharmacy Technician (CPhT)
Walmart store 4404
06.2020 - 11.2024
Head Cashier/ Stocker
Grocery Outlet Bargain Market
09.2018 - 06.2020
12 in General Studies -
Redlands Senior High School
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