Jennifer Lydick
Jackson,TN
Summary
Looking for a full-time job where I can utilize my excellent customer service skills! Authorized to work in the US for any employer
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cashier
Freddy's Frozen Custard & Steakburgers
Jackson,TN
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted in training new cashiers on operational procedures.
- Resolved customer inquiries and concerns with professionalism.
- Promoted daily specials and upselling techniques to enhance sales.
- Managed inventory levels of merchandise and supplies effectively.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Implemented best practices for cleanliness and food safety compliance in service areas.
Security/Greeter
Walmart
Jackson, TN
03.2024 - 07.2025
- Greeted customers as they entered and left the building
- Checked receipts
- Provided assistance helping people find items throughout the store
- Monitored inventory levels and identified potential theft or loss incidents.
- Conducted regular safety audits to ensure compliance with company policies.
- Collaborated with law enforcement during investigations of theft or fraud cases.
- Analyzed security footage to detect suspicious activities and prevent losses.
- Developed and implemented strategies to enhance store security measures.
- Patrolled store departments to check for suspicious activities.
- Controlled reduction of loss inventory by protecting company assets.
Food Service Worker
Jack's Family Restaurants
Jackson, TN
01.2023 - 03.2024
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for the guests.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with menu selections and provided product recommendations.
- Ensured accuracy in cash handling and register balancing.
- Maintained cleanliness and organization of workstations and dining areas.
- Resolved customer inquiries and complaints to enhance satisfaction levels.
- Collaborated with team members to improve workflow efficiency during peak hours.
Caregiver
Private Party
Canyon Country, CA
03.2021 - 12.2022
- Provided optimal healthcare to patient in the comfort of her home.
- Monitored vital signs, administered medications, and kept up-to-date records of patient progress.
- Practiced patience and compassion even in the most challenging of situations.
- Provided compassionate care and support to individuals with varying needs.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored and documented health status, reporting changes to family or healthcare professionals.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Implemented engaging activities to promote mental stimulation and well-being among clients.
Caregiver
24 Hour Home Health Care
Encino, CA
03.2021 - 03.2022
- Monitored patients schedules, including doctor appointments, exercise routines, medication schedules, recreation, and family visits
- Assisted patients with various ADL's but not limited to: bathing, dressing, eating, and exercising.
- Followed best practices for family care and home regulations with 0 incident reports
- Performed housekeeping duties like cleaning, laundry, and meals
- Provided compassionate personal care, including bathing, dressing, and grooming for elderly clients.
- Assisted with medication management and ensured adherence to prescribed schedules.
- Developed and implemented individualized care plans based on client needs and preferences.
- Monitored vital signs and reported changes in health status to families or medical professionals.
- Coordinated transportation for clients to medical appointments and social activities.
- Engaged clients in recreational activities to promote mental stimulation and emotional well-being.
Caregiver
Pacifica Senior Living and Memory Care
Newhall, CA
10.2020 - 06.2021
- Assisted 75 residents with ADL's, including hygiene and exercise
- Managed bed-to-chair transfers and 50 percent of patients.
- Implemented group activities(movie nights, games, hobbies) that improved residence and staff engagement by 34 percent.
- Maintained cleanliness of living spaces, ensuring a safe environment for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
Warehouse Worker
Wal-Mart
Santa Clarita, CA
04.2020 - 08.2020
- Loaded, unloaded and moved material to and from storage and production areas.
- Detail Oriented and worked in an Assembly Line, order pulling and shipping and receiving experience.
- Ability to lift 90 pounds, labeling, stocking, and scanning, unloaded pallets quickly and accurately.
- Operated forklifts and pallet jacks to efficiently move inventory within warehouse.
- Organized stock in designated areas, ensuring easy access for fulfillment teams.
- Conducted regular inventory checks to maintain accurate stock levels and minimize discrepancies.
- Implemented improved storage solutions, increasing space efficiency throughout the warehouse.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assisted in developing standard operating procedures to streamline processes and reduce errors.
Medical Receptionist
Providence Facey Medical Group
Valencia, CA
01.2007 - 03.2020
- Greeted patients and visitors in a friendly and professional manner.
- Answered over 100 calls daily and scheduled appointments.
- Verified patient insurance and collected co-payments.
- Updated new patient's information.
- Handled incoming and outgoing mail.
- Called patients to remind them of upcoming appointments.
- Won Excellent Customer Service Award by the patients in 2010.
- Managed patient scheduling and appointment confirmations, ensuring efficient office operations.
- Facilitated insurance verification processes, enhancing patient experience and reducing administrative delays.
- Assisted in maintaining accurate electronic health records to support clinical staff in delivering quality care.
- Coordinated communication between patients and healthcare providers to streamline information flow.
- Implemented process improvements that enhanced front desk efficiency and reduced wait times for patients.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Education
Certified Medical Assistant - College
College of the Canyons
Santa Clarita, CA06-2006
High School Diploma - undefined
La Reina High School
Thousand Oaks, CA06-1992
Skills
Clinic experience
Client rapport building
Patient assistance
Customer service
Climbing
Working with people with disabilities
Analysis skills
Medical records
English (10 years)
Grilling
Microsoft Word
Cash handling (10 years)
Load & unload
Facilities management
HIPAA (10 years)
Grocery store
Cleaning
Phone etiquette (10 years)
Clothing store experience
Logistics
Supermarket experience
Micros POS
Personal assistant experience
Depositing cash
Payment reconciliation
Heavy lifting
Urgent care
Care plans
Hoyer lift
Cash register operations
Financial record maintenance
Guest services (3 years)
Medical scheduling (10 years)
Customer complaint resolution
Dependability
Food service closing procedures
Credit card payment processing
Inventory management
Clerical experience
Restaurant experience (1 year)
Inpatient
Customer returns handling
Leadership
Quality improvement
Multitasking and prioritizing (10 years)
Quick service & fast food restaurant
Kitchen stations
Medical records (9 years)
Office Management
Time management
Packaging
Cash handling machinery
Cooking
Receptionist experience within hospitality industry
Payment card processing
Multi-line phone systems (10 years)
Dispatching (10 years)
Serving
Culinary experience
Payment Processing (10 years)
ICD-10 (2 years)
Customer communication
Customer inquiry handling
Excellent Customer Service Skills (10 years)
Cash register
Food handling
Meal preparation
Data analysis skills
Multitasking
Unloading
Table cleanliness maintenance
Technical Proficiency
Guest relations
Food industry
10 key typing
Maintaining an organized workspace
Refund processing
Microsoft Outlook
Personal service client interaction documentation
Stocking
Clerical Experience (10 years)
Guest services
Accounting
Payment verification
Computer operation (10 years)
Food service (2 years)
Removing debris
Dementia care
Attention to detail
Computer skills (10 years)
Retail price checking
Microsoft Excel
Making change
Greeting customers
Balancing cash drawers
Outdoor work
Special order processing
Experience with children
Data entry
Hospital experience
Front desk
Food preparation
Inventory control
Medical terminology (10 years)
Retail sales - Retail sales experience (3-5 years)
Hospitality (1 year)
Laundry
Retail sales transactions
Computer literacy
Warehouse sorting
Security
Quality control
POS systems
Memory care
Microsoft PowerPoint
Retail inventory assessment procedures
Hotel experience (3 years)
Order picking
Triage (10 years)
Epic (7 years)
Foreign currency payment processing
Experience with individuals with cognitive disabilities
Medical receptionist (10 years)
Retail customer service procedures
Retail math
Mobile devices
Windows (10 years)
Budgeting
Interpersonal communication
Insurance verification (10 years)
Processing cash transactions
Relationship management
Record keeping
CPR
Specialty store experience
Writing skills
Math
Teamwork
Microsoft Office (10 years)
Organizational skills
Phone communication
Medical Receptionist experience (10 years)
Bussing
Detecting counterfeit currency
Communication skills (10 years)
Gift wrapping
FMLA
Data collection
Typing
Google Docs
Certification
- Certified Medical Assistant
- May 2006 to Present
- Driver's License
- CDL
Languages
Multilingual
Spanish
Bilingual
Awards
Customer Service Award for 2010, June 2010, I was a receptionist in the OBGYN department for 13 years. We had a little box on our desk where the patients could write comments about their office visit. I got voted for excellent customer service award for 2010! I was so excited! I attended a special luncheon and met all the Facey winners and received a beautiful pennant. It was an absolute honor!
Timeline
Cashier
Freddy's Frozen Custard & Steakburgers
10.2025 - Current
Security/Greeter
Walmart
03.2024 - 07.2025
Food Service Worker
Jack's Family Restaurants
01.2023 - 03.2024
Caregiver
Private Party
03.2021 - 12.2022
Caregiver
24 Hour Home Health Care
03.2021 - 03.2022
Caregiver
Pacifica Senior Living and Memory Care
10.2020 - 06.2021
Warehouse Worker
Wal-Mart
04.2020 - 08.2020
Medical Receptionist
Providence Facey Medical Group
01.2007 - 03.2020
Certified Medical Assistant - College
College of the Canyons
High School Diploma - undefined
La Reina High School