SARAH GABRIEL
Chesterfield,MO
Summary
Veterinary Receptionist Client Experience Detail-driven Veterinary Receptionist with experience supporting high-performing general practice and emergency clinics. Recognized for composure under pressure, precision scheduling, and elevated client communication. Trusted to manage demanding front desks while keeping operations efficient, accurate, and compassionate.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
Brentwood Animal Hospital
06.2025 - Current
- Greet clients and patients upon arrival with a professional and welcoming demeanor.
- Answer multi-line phone systems; direct calls, take messages, and schedule appointments.
- Provide accurate information on clinic services, policies, and procedures.
- Handle client concerns or complaints with tact, escalating when necessary.
- Educate clients on pet care basics, preventative services, and available products.
- Call clients to confirm, reschedule, or remind them of appointments.
- Notify owners of lab/test results or follow-up instructions provided by the veterinarian.
- Schedule and coordinate appointments for wellness exams, surgeries, and emergency visits.
- Maintain and update appointment calendars to maximize efficiency of veterinary staff.
- Manage patient check-in and check-out procedures.
- Maintain accurate electronic and paper medical records by scanning the into the appropriate channels (using software such as AVImark, Cornerstone,).
- Verify and update client and patient information regularly.
- Scan, fax, and file documents including vaccination records, lab results, and consent forms.
- Input billing codes and treatment details into patient charts.
- Veterinary Receptionist
- Brentwood Animal Hospital Location
- January 2025 to Present
- Manage a high-volume front desk
- Coordinate wellness, surgical, and urgent appointments
- Prepare surgical documentation
- Maintain compliant records in Cornerstone and AVImark
Veterinary Receptionist
Kirkwood Animal Hospital
01.2024 - 12.2025
- Provided steady front-desk leadership
- Balanced compassion with efficiency
- Ensured documentation accuracy
- Supported daily clinic operations
- Veterinary Receptionist
- Kirkwood Animal Hospital-Kirkwood, MO
- October 2024 to June 2025
- Proficiently manage multi-line phone systems to provide prompt, courteous support to clients
- Coordinate and schedule pet service appointments with precision and efficiency
- Respond to client inquiries with empathy and expertise, offering clear and informative guidance
- Oversee and organize incoming messages and emails, ensuring timely and accurate communication
- Maintain and update detailed medical records and charts in compliance with veterinary protocols
- Perform accurate data entry to support seamless clinic operations
Veterinary Receptionist
Rock Road Animal Hospital
04.2023 - 10.2024
- Operating phones
- Scheduling clients for their pet services
- Answering inquiries and general questions
- Managing messages and emails
- Maintaining medical charts
- Data Entry
- Going above and beyond to provide excellent services to clients and patients. I provide the best care possible for the client experience. I thrive to make clients happy and ensure them that their pet(s) will be taken care of like family.
- Veterinary Receptionist
- Rock Road Animal Hospital Location
- January 2023 to December 2024
- Handled multi-line phones
- Client relations
- Medical record maintenance
Veterinary Receptionist
Animal Emergency Clinic
01.2022 - 12.2023
- Supported emergency intake and front-desk operations in fast-paced, emotionally charged situations
Assistant Manager
Dumplings and Tea
02.2023 - 04.2023
- Customer satisfaction, support and assistance
- Preparing orders for delivery
- Cashier
- Handling orders for in house dining
- Seating guests
- Food preparation
- Maintaining and running the Tea Bar
- General cleaning duties
- Opening and closing the restaurant
- Stocking inventory
Veterinary Receptionist
ANIMAL EMERGENCY CLINIC
11.2022 - 02.2023
- Operating phones
- Scheduling clients for their pet services
- Answering inquiries and general questions
- Managing messages and emails
- Maintaining medical charts
- Data Entry
- Going above and beyond to provide excellent services to clients and patients. I provide the best care possible for the client experience. I thrive to make clients happy and ensure them that their pet(s) will be taken care of like family.
Veterinary Receptionist
Tri-City Animal & Bird Clinic
01.2022 - 12.2022
- Scheduled appointments
- Processed prescription refills
- Maintained organized records
Veterinary Receptionist
Clark Animal Hospital
01.2021 - 12.2022
- Supported clinic workflow through scheduling, inventory assistance, and chart maintenance
Veterinary Receptionist
Tri-City Animal & Bird Clinic
07.2022 - 11.2022
- Operating phones
- Scheduling clients for their pet services
- Answering inquiries and general questions
- Managing messages and emails
- Refilling prescription medications
- Maintaining medical charts
- Data Entry
- Providing excellent services to clients and patients, providing the best care possible. I thrive to make clients happy and ensure them that their pet(s) will be taken care of like family.
Veterinary Receptionist
Clark Animal Hospital
09.2021 - 03.2022
- Operating phones
- Scheduling clients for their pet services
- Answering inquiries and general questions
- Managing messages and emails
- Refilling prescription medications
- Maintaining medical charts
- Data Entry
- Inventory
- Providing excellent services to clients and patients, providing the best care possible. I thrive to make clients happy and ensure them that their pet(s) will be taken care of like family.
Crew Member
Trader Joe's
11.2020 - 01.2021
- Customer Satisfaction, Support and Assistance
- Sanitization Protocols
- Register Experience
- General Knowledge of Food In Store
- Janitorial Duties
- Stocking and Unloading Orders
Babysitting/assistant/housekeeper/nanny
Burgess and Hearn Family
01.2016 - 01.2018
- Caring for 11/2 Years Old Toddler, and 3 Year Old Child, on a strict regime of, changing clothing in the morning, meal preparation of breakfast, driving to two different locations to drop off children for daycare.
- Light and deep cleaning of house hold. Running Errands, such as dry cleaning and groceries.
- Staying with children when they have been sick for long hours, and date nights that range from a couple of hours to over 8hr shifts.
- Administering medication, and bathing.
- Reading stories, playtime, puzzle and fun activities.
Education
High School Diploma - undefined
Westhill High School
Stamford, CTUpper secondary education - GENERAL STUDIES, PSYCHOLOGY, ANTHROPOLOGY
Norwalk Community College
Norwalk, CTGENERAL STUDIES - undefined
Westhill High School
Stamford, CT06.2010
Skills
- HIPAA
- Hospital experience
- Improving operational efficiency
- Electronic health records (EHR) management
- Collaborate with healthcare professionals
- Companion animal handling
- Guest services
- Animal anatomy knowledge
- Maintaining an organized workspace
- Medical administrative support
- Prospecting
- Workflow management (operations management method)
- Productivity software
- Client services
- Cash handling
- 24/7 scheduling
- Financial management
- Medical software
- Teamwork
- Order entry
- Handling customer inquiries
- Customer service
- Phone etiquette
- Insurance verification
- Maintenance work
- Filing
- Veterinary team management
- Office experience
- Customer communication
- Word processing
- Animal feeding
- Administrative experience
- Pet grooming
- Windows
- Technical Proficiency
- Financial transaction processing
- Veterinary team coordination
- Task prioritization
- Microsoft Outlook
- POS systems
- Payment processing
- Clinic experience
- Dispatching
- Sales
- Typing
- English
- Multitasking
- Veterinary receptionist experience
- Triage
- Retail sales transactions
- Animal hospital experience
- Customer complaint resolution
- Clean workspace maintenance
- Managing patient records
- Office management
- Animal enclosure cleaning
- Medical receptionist
- Primary care
- Veterinary clinic experience
- Microsoft Word
- Time management
- Client invoicing
- Medical records
- Computer literacy
- Retail sales
- Animal behavior
- Client relationship development
- Conducting sales calls
- Patience
- Record keeping
- Patient interaction
- Microsoft Access
- Front desk
- Clerical experience
- Animal restraint
- Phone communication
- Stocking
- Animal care
- Animal handling
- Phone reception
- Multi-line phone systems
- Microsoft PowerPoint
- Equipment maintenance
- Infection control
- Companion animal medicine
- Pet care
- Patient flow optimization
- Client interaction via phone calls
- Veterinary experience
- Patient charting
- Proper waste disposal
- Facilities maintenance
- Phone triage
- Data entry
- Medical terminology
- Animal physiology
- Medical collection
- Grammar Experience
- Patient service
- Appointment scheduling
- Communication with pet owners
- Patient emergency assistance
- Balancing end-of-day transactions
- Communication skills
- Writing skills
- Customer relationship building
- Medical office experience
- Greeting customers
- Veterinary medicine
- Aggressive animal handling
- Patient advocacy
- Merchandising
- Computer skills
- Private practice experience
- Attention to detail
- Customer support
- Display arrangement
- OSHA (regulatory compliance area)
- Intake
- Animal watering
- Delegation
- Computer operation
- Veterinary administrative support - Veterinary administrative support experience (6-10 years)
- Legal case management
- Customer inquiry handling
- Veterinary technician experience
- Processing cash transactions
- Veterinary clinic
- Surgery
- Mail distribution
- Driving
- Maintaining patient confidentiality
- Veterinary terminology
- Organizational skills
- Phone call management
- Medical scheduling
- Interpersonal communication
- Active listening
- Safe environment creation
- Team motivation (leadership skill)
- POS
- Adaptive communication
Certification
Driver's License
Languages
English
Timeline
Veterinary Receptionist
Brentwood Animal Hospital
06.2025 - Current
Veterinary Receptionist
Kirkwood Animal Hospital
01.2024 - 12.2025
Veterinary Receptionist
Rock Road Animal Hospital
04.2023 - 10.2024
Assistant Manager
Dumplings and Tea
02.2023 - 04.2023
Veterinary Receptionist
ANIMAL EMERGENCY CLINIC
11.2022 - 02.2023
Veterinary Receptionist
Tri-City Animal & Bird Clinic
07.2022 - 11.2022
Veterinary Receptionist
Animal Emergency Clinic
01.2022 - 12.2023
Veterinary Receptionist
Tri-City Animal & Bird Clinic
01.2022 - 12.2022
Veterinary Receptionist
Clark Animal Hospital
09.2021 - 03.2022
Veterinary Receptionist
Clark Animal Hospital
01.2021 - 12.2022
Crew Member
Trader Joe's
11.2020 - 01.2021
Babysitting/assistant/housekeeper/nanny
Burgess and Hearn Family
01.2016 - 01.2018
High School Diploma - undefined
Westhill High School
Upper secondary education - GENERAL STUDIES, PSYCHOLOGY, ANTHROPOLOGY
Norwalk Community College
GENERAL STUDIES - undefined
Westhill High School