Kelly Severson Cardenas
Matteson,USA
Summary
Adept at managing both animal care and administrative duties, I honed my skills in pharmacy operations and customer service at Village Woods. My proficiency in Microsoft Office and exceptional communication abilities have significantly enhanced operational efficiency. I'm recognized for improving customer satisfaction levels by 20% through diligent service and effective problem resolution.
Overview
15
15
years of professional experience
Work History
Veterinary Pharmacy Technician, Receptionist Veterinary Assistant
South Suburban Low Cost Animal Clinic
Matteson, US
07.2015 - 12.2025
- Animal care: Feeding, grooming, weighing, and bathing animals
- Cleaning: Cleaning and disinfecting cages, kennels, examination rooms, and operating rooms.
- Restraining: Restraining animals during exams, vaccinations, and laboratory procedures
- Medication: Administering medication prescribed by veterinarians
- Monitoring: Monitoring animal health and behavior, and reporting concerns to the veterinarian
- Emergency assistance: Helping in emergencies and providing first aid to sick or injured animals
- Record keeping: Keeping accurate records and logs
- Client education: Advising pet owners on nutrition, healthcare, and preventative care
- Laboratory work: Assisting in collecting blood, urine, and tissue samples.
- Administrative duties: Scheduling appointments, calling patients, and maintaining client files
- Equipment maintenance: Maintaining and sterilizing surgical instruments and equipment
Receptionist
Village Woods
Crete, US
03.2011 - 07.2015
- Greet visitors and employees courteously and cater for their special requests, needs and complaints
- Answer and forward phone calls to appropriate individuals and departments
- Schedule customer bookings and guide them about available rooms and suites
- Write letters and email using proper spelling, grammar, and punctuation
- Prepare incoming and outgoing mail and packages
- Oversee maintenance of the reception and waiting area
- Coordinate customer payments and billing
- Buy necessary supplies, snacks and refreshments
- Maintain cleanliness of reception area
- Work independently and collaboratively on assigned tasks
Education
Pharmacy Technician - Veterinary Medicine
Penn Foster
Remote01.2025
Associate of Arts - Business and Education
Prairie State College
Chicago Heights, IL01.2011
Skills
- Sales
- Microsoft Outlook
- Medical Imaging
- Animal Restraint
- Animal handling
- Animal catheterization
- Van Driver
- Microsoft office
- Behavior Management
- Communication skills
- Kennel Experience
- Phone Etiquette
- Animal Care
- Pharmacy Technician Experience
- Veterinary Technician Experience
- Bookkeeping
- Veterinary Assistant
- Correspondence Handling
- Customer Service
- Reception Maintenance
- Bill Processing
- Supply Ordering
- Switchboard
- Call Forwarding
- Log Keeping
- Calendar Management
- Event Coordination
- Reception Cleanliness
- Proficient in MS Office
- Database
- Internet
- Drug safety
- Patient confidentiality
- Secure storage of medications
- Pharmacy operations
- Resolving customer issues
- Proper labeling procedures
- Processing payments
- Drug storage procedures
- Answering customer questions
- Pharmacy ethics
- Confidentiality and HIPAA
- HIPAA
- Supply restocking
- Medication dispensing
- Prescription filling
- Pharmacy and customer records management
- Medication storage procedures
- Order verification
- Team collaboration
- Record preparation
- Ordering and stocking medications
- Verifying orders
- Supporting pharmacy operations
- Receiving incoming supplies
- Stocking shelves
- Drug inventory management
Additionalinformation
Correspondence Handling, Phone Etiquette, Customer Service, Reception Maintenance, Bill Processing, Supply Ordering, Switchboard, Call Forwarding, Log Keeping, Calendar Management, Event Coordination, Reception Cleanliness, Proficient in MS Office, Database, Internet, Email
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Veterinary Pharmacy Technician, Receptionist Veterinary Assistant
South Suburban Low Cost Animal Clinic
07.2015 - 12.2025
Receptionist
Village Woods
03.2011 - 07.2015
Pharmacy Technician - Veterinary Medicine
Penn Foster
Associate of Arts - Business and Education
Prairie State College
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