Alicia McLeod
Mebane,NC
Summary
Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Café Manager
Southern Food Service Management
04.2022 - Current
- Ensuring efficient store operations and communicating clearly with employees.
- Maintaining and monitoring inventories.
- Greeting customers at the front counter, answering questions, and inputting specialty coffee orders into POS systems.
- Reconciled daily sales each shift, counting register draws and resolving discrepancies.
- Making sure the café is maintained following sanitation and cleaning standards.
Customer Service Representative Call Center
Adorama
New York, NY
12.2019 - 03.2022
- Handled various customer service, operational, and administrative requirements daily.
- Identify and assess customers' needs to achieve satisfaction.
- Manage a large amount of phone calls and emails.
- Handled customer complaints, provided appropriate solutions and alternatives within the time limits; followed up to ensure resolution.
- Identify and assess customers' needs to achieve satisfaction.
Barista
Sodexo
New York, NY
07.2019 - 03.2022
- Handled espresso machine, taking orders in the office
- Sanitizing and restocking items
- Maintained supply levels in counter and customer areas to meet typical standards
- Restocked display cases with attractive arrangements to promote specialty items like cakes and croissants
- Cleaned and sanitized all work surfaces between preparation of various foods, avoiding cross-contamination while maintaining food safety guidelines.
Print & Marketing
Staples
New York, NY
10.2017 - 10.2019
- Provides copy and printing solutions for customers
- Producing top-quality finished products and building a business relationship with customers
- Working with Word, PowerPoint, Excel, Adobe
- Presented clients with unique copy options based on overall marketing objectives
- Produced original, creative content for promotional advertisements and marking materials.
Coffee Specialist
Nespresso
New York, NY
06.2016 - 10.2017
- Pleasantly interacted with customers during hectic periods to promote a fun, positive environment.
- Recommended products based on a solid understanding of individual customer needs and preferences.
- Demo coffee machines.
- Monitored customer lines at the POS and opened additional registers to expedite the sale process.
- Followed all company policies and procedures to deliver quality work.
- Upselling to keep up with KPIs.
- Maintained calm demeanor during high-volume periods and special events.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
Education
High School Diploma -
Delaware Valley Job Corps
Callicoon, NYSkills
- Strong leadership and customer service skills
- Excellent communication skills
- Efficient store operations
- Inventory management
- Sanitation and cleaning standards
- Complaint resolution
- Catering events
- Performance assessments and feedback
- Operational and administrative tasks
- Product replacement and recommendations
- Shipment redirection
- Phone call and email handling
- Supply management
- Display arrangement
- Food safety guidelines
- Copy and printing solutions
- Microsoft Word, PowerPoint, Excel, and Adobe proficiency
- Creative content production
- Customer interaction and product recommendation
- Coffee machine demonstration
- Point of sale management
- Company policy adherence
- Upselling techniques
Certification
Managers SERV Safe Certification 2022
References
- Cory Goodman, SFSM Regional Manager, Raleigh, North Carolina, 919-698-0345, Cory.goodman@southernfoodservice.com
- Tim Clabby, SFSM Lenovo Manager, Raleigh, North Carolina, 919-886-0741, Tim.clabby@southernfoodservice.com
- Ashley Cortez, Adorama Supervisor, New York, NY, 201-551-1338
Timeline
Café Manager
Southern Food Service Management
04.2022 - Current
Customer Service Representative Call Center
Adorama
12.2019 - 03.2022
Barista
Sodexo
07.2019 - 03.2022
Print & Marketing
Staples
10.2017 - 10.2019
Coffee Specialist
Nespresso
06.2016 - 10.2017
High School Diploma -
Delaware Valley Job Corps
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