Alicia Mendoza
Des Moines
Summary
Experienced veterinary assistant with a background in animal care, medical support, and client communication. Proficient in assisting with procedures, administering medications, and performing lab tests. Strong emphasis on teamwork and adaptability for smooth clinic operations. Known for reliability and a results-driven approach, consistently providing compassionate care to patients.
Overview
6
6
years of professional experience
Work History
Veterinary Assistant
Normandy Animal Hospital
07.2021 - Current
- Maintaining accurate and organized patient records
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Provided customer support to clients, answering questions and addressing concerns.
- Helped with training of new veterinary assistants and support staff
- Implemented proper sterilization procedures to maintain a sanitary work environment and prevent cross-contamination risks.
Assistant Manager
Dominos Pizza
11.2020 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Pet sitter
Frolic Pet services
08.2019 - 11.2020
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Communicated professionally with pet owners via phone, email, and text.
Education
Associates Degree - Veterinary Technician
Penn Foster
10-2027
Veterinary assistant certificate -
Pima medical institute
04.2022
Skills
- Client education
- Anesthesia monitoring
- Cleaning and sanitizing
- Diagnostic imaging
- Sample collection
- Animal safety
- Intravenous catheterization
- Patient restraint
- Medication administration
- Vaccine administration
- Laboratory procedures
Timeline
Veterinary Assistant
Normandy Animal Hospital
07.2021 - Current
Assistant Manager
Dominos Pizza
11.2020 - 07.2021
Pet sitter
Frolic Pet services
08.2019 - 11.2020
Veterinary assistant certificate -
Pima medical institute
Associates Degree - Veterinary Technician
Penn Foster
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