Alicia Meyers
Columbus,OH
Summary
Knowledgeable Hospitality Leader with over 8 years of experience driving operational excellence, managing diverse teams, and delivering exceptional guest service across high-volume entertainment and food service environments. Proven track record of resolving complex guest issues, optimizing inventory, and boosting team morale to surpass organizational goals. Expert at maintaining calm, profitable, and efficient operations in fast-paced, high-stress situations. Open to relocation.
Overview
10
10
years of professional experience
Work History
Food and Beverage Supervisor
Legoland Discovery Center
Columbus, OH
07.2025 - Current
- Supervised daily food and beverage operations to ensure exceptional guest experiences.
- Train and coach team members, ensuring strict adherence to food safety, exceptional guest service, and brand standards.
- Act as a key point of escalation for guest problem-solving, turning complex issues into positive, memorable brand experiences.
- Implemented inventory control measures to reduce waste and optimize stock levels.
- Monitored compliance with health and safety regulations during food preparation and service.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Cross trained in all commercial and operational areas including admissions, the retail store, as well as ride operations.
- Completed full-facility Duty Manager shifts with responsibilities being supervising daily operations, coordinating staff schedules, resolving customer complaints, and leading morning meetings to cultivate a positive team environment.
Supervisor
Sheetz
Reynoldsburg, OH
09.2024 - 07.2025
- Assisted in the kitchen to make guests’ orders including starter, finisher, fryer, and expo positions in a high volume environment.
- Oversaw financial accountability by accurately counting and reporting cash drawers and vault safes.
- Resolved escalated guest issues on the fly, maintaining a welcoming, hospitable environment.
- Trained and mentored kitchen staff on food preparation techniques and equipment usage.
Long-Term Substitute Special Education Aide (Stiles Family Head Start)
South-Western City School District
Grove City, OH
01.2024 - 06.2024
- Cultivated a safe, supportive, and structured environment for special education students in preschool classrooms.
- Collaborated with lead teachers to adapt, plan, and execute developmental crafts and educational activities.
Manager / Supervisor
AMC Theatres (Easton Town Center 30)
Columbus, OH
11.2022 - 12.2023
- Directly supervised, coached, and coordinated a crew of 30+ team members in one of the region's busiest 30-screen theater complexes.
- Managed MacGuffins bar, overseeing inventory, ordering, marketing, and vendor relationships.
- Drove venue sales by designing and executing high-energy team contests that boosted employee morale and performance.
- Acted as Manager on Duty, taking full operational ownership of floor management, guest problem-solving, and conflict de-escalation.
- Trained in dine-in kitchen procedures including food prep and delivery to seat.
- Promoted from Supervisor to Manager in September 2023.
EPCOT Attractions Cast Member (Soarin’)
Walt Disney World Resort
Orlando, FL
06.2021 - 01.2022
- Delivered exceptional guest service in a high-volume, flagship Disney attraction.
- Helped to create "magical moments" for families.
- Worked special events during peak hours and holidays.
- Executed strict safety protocols and critical tower operations to manage crowd flow and minimize ride downtime.
- Collaborated with team members to enhance guest satisfaction and streamline service delivery.
Cast Member / Seasonal Lead
Disney Store
Columbus, OH
10.2019 - 06.2021
- Stepped into a leadership role to direct the store floor, delegate tasks, and maintain visual merchandising standards during peak holiday volume.
- Processed inventory shipments efficiently including stocking product in the store as well as stock room organization.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
- Promoted to Seasonal Lead in November 2020
Film Crew Member
Cinemark Movies 12
Columbus, OH
04.2019 - 09.2019
- Provided versatile customer support across food service, box office ticket sales, and facility upkeep.
Kickboxing Instructor
ILoveKickboxing.com
Columbus, OH
12.2018 - 02.2019
- Designed high-energy group fitness classes and provided personalized technique coaching to members.
Production Assistant
WBNS 10-TV
Columbus, OH
07.2018 - 01.2019
- Performed floor operations, assisted the Director, and managed audio systems during fast-paced, live news broadcasts.
- Assisted in camera operation and setup for live news segments.
- Streamlined communication between departments to enhance workflow efficiency.
- Stayed alert, active, and ready to respond to any request at any time using variety of available resources.
Supervisor
AMC Theatres (Dublin Village 18)
Dublin, OH
05.2016 - 05.2018
- Served as Head of Marketing, designing creative communication whiteboards that earned an "Exceeds Expectations" rating during the annual corporate review.
- Spearheaded crew contests and community-building outings that dramatically improved workplace retention and team cohesion.
- Conducted performance evaluations to recognize achievements and identify areas for improvement.
- Promoted from Crew Member after 5 months.
Education
Hospitality Management Studies
Bellevue University
Disney College Program Alumni
Walt Disney World Resort
Skills
- Team Leadership & Coaching (Crews of 30)
- Food & Beverage Operations
- Escalated Conflict Resolution
- Cash Handling & Safe Management
- High-Volume Inventory & Stock Control
- Process Optimization & Safety Compliance
- Allergen awareness
- Scheduling staff
- Flexible and adaptable
Timeline
Food and Beverage Supervisor
Legoland Discovery Center
07.2025 - Current
Supervisor
Sheetz
09.2024 - 07.2025
Long-Term Substitute Special Education Aide (Stiles Family Head Start)
South-Western City School District
01.2024 - 06.2024
Manager / Supervisor
AMC Theatres (Easton Town Center 30)
11.2022 - 12.2023
EPCOT Attractions Cast Member (Soarin’)
Walt Disney World Resort
06.2021 - 01.2022
Cast Member / Seasonal Lead
Disney Store
10.2019 - 06.2021
Film Crew Member
Cinemark Movies 12
04.2019 - 09.2019
Kickboxing Instructor
ILoveKickboxing.com
12.2018 - 02.2019
Production Assistant
WBNS 10-TV
07.2018 - 01.2019
Supervisor
AMC Theatres (Dublin Village 18)
05.2016 - 05.2018
Disney College Program Alumni
Walt Disney World Resort
Hospitality Management Studies
Bellevue University