Alicia Miller
Universal Yarns LLC
Dallas,NC
8
years of professional experience
Dynamic Shift Floor Lead known for driving productivity and ensuring safety compliance. Experienced in coordinating team activities and implementing training initiatives, contributing to improved operations and team cohesion.
Work History
Shift Floor Lead
1 Year 1 Month- Supervised daily operations to ensure efficient workflow and adherence to safety standards.
- Coordinated team schedules to optimize labor distribution and maintain productivity levels.
- Conducted quality control checks to maintain product standards and minimize defects.
- Trained new employees on equipment operation and safety protocols for streamlined onboarding.
- Assisted in inventory management by tracking stock levels and coordinating replenishment efforts.
- Facilitated communication between shifts to ensure seamless transitions and information flow.
- Resolved employee conflicts through effective communication, fostering a positive work environment.
- Mentored new employees to ensure a smooth onboarding process and quick acclimation to the work environment.
- Implemented cross-training initiatives to promote versatility and skill development among staff, increasing overall performance levels.
- Maintained a clean and safe workspace, adhering to company standards and regulations.
- Fostered a positive work culture through open communication channels and team-building activities designed to strengthen relationships among colleagues.
- Managed employee performance by providing constructive feedback, setting clear expectations, and monitoring progress regularly.
- Collaborated with management to develop strategies for optimizing shift operations and meeting performance goals.
Driver/Inventory Specialist
7 Months- Ensured timely delivery of auto parts to various locations.
- Operated company vehicles following safety regulations and traffic laws.
- Maintained accurate logs of deliveries and vehicle maintenance.
- Collaborated with warehouse staff to optimize loading procedures.
- Adapted to changing delivery routes based on scheduling needs.
- Provided excellent customer service while interacting with clients during deliveries.
- Conducted routine vehicle inspections to ensure operational readiness.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Lead Sales Associate
6 Years 1 Month- Led team in achieving sales goals through strategic product placement and customer engagement.
- Analyzed sales trends to optimize inventory management and improve product offerings.
- Coordinated with suppliers to ensure timely delivery of products, maintaining optimal stock levels.
- Resolved customer inquiries and complaints efficiently, leading to improved satisfaction ratings.
- Collaborated with management to refine sales processes, enhancing overall operational efficiency.
- Handled cash register operations and customer transactions to process payments.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Delivered excellent customer service for repeat business and referrals.
- Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Education
High School Diploma
Skills
Team management
Employee training
Task delegation
Incident documentation
Quality control
Workplace safety
Standard operating procedures
Incident reporting
Teamworkkk and collaboration
Timeline
Shift Floor Lead
Universal Yarns LLC
08.2025 - CurrentRead More
Driver/Inventory Specialist
Elliott Auto Supply
09.2024 - 04.2025Read More
Lead Sales Associate
Kodiak Upfitters LLC
05.2018 - 06.2024Read More
Central Cabarrus High School
High School Diploma
Read More