Alicia Money
Peachtree Corners,GA
Summary
Personable candidate experienced in fast food and counter service. Skilled in customer service, cashiering and order taking. Proven ability to work quickly and effectively under pressure. Committed to providing excellent customer service and ensuring that customers have a positive, safe, and enjoyable experience.
Overview
3
3
years of professional experience
Work History
Crew Team Member
Chick-fil-A
07.2024 - Current
- Cleared trays and removed trash from tables before sanitizing surfaces.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Took orders, prepared meals, and collected payments.
- Operated register to process payments and collect cash payment for order totals.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
Hostess/Server
IHOP
03.2024 - 06.2024
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Promoted business loyalty by fostering positive customer relationships.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Crew Member
Moe’s Southwest Grill
07.2023 - 10.2023
- Cross-trained in multiple positions within the store as needed
- Processed payments accurately and efficiently using the point-of-sale system
- Brewed coffee and tea and filled containers with requested beverages
- Organized and stored ingredients according to schematics and expiration dates
- Addressed customer complaints by remaking dishes and administering refunds
- Strictly adhered to all sanitization protocols to maintain a safe environment for staff and customers alike
- Memorized food and drink recipes to prepare orders with speed and accuracy
- Placed orders into POS systems and handled cash and credit transactions
- Replenished foods at serving stations
- Completed all store opening and closing procedures
- Scrubbed and polished counters, steam tables, and other equipment, and cleaned glasses, dishes, and fountain equipment
- Washed dishes, glassware, and silverware after meals
- Cleared and bussed tables and mopped lobby floors during closing times
- Trained new employees regarding company policies and food preparation procedures
Education
High School Diploma - College Prerequisites
Norcross High School
05.2025
Skills
- Cash Handling
- Ordering procedures
- Order Delivery Practices
- Heavy Lifting
- Customer Service
- Cleaning and sanitization
- Communication
- Cleaning and sanitation
- Food handling safety
- Cooking
- Verbal and written communication
- Positive attitude
- Customer engagement
LANGUAGES
Native English
Intermediate Spanish
Timeline
Crew Team Member
Chick-fil-A
07.2024 - Current
Hostess/Server
IHOP
03.2024 - 06.2024
Crew Member
Moe’s Southwest Grill
07.2023 - 10.2023
High School Diploma - College Prerequisites
Norcross High School