LINDA CARTER
Peachtree Corners,GA
Summary
Detail-oriented and enthusiastic professional with a proven ability to quickly absorb new information and adapt to dynamic environments. Extensive experience in managing customer interactions and effectively resolving issues in a timely manner. Strong communication skills, combined with a deep sense of empathy, foster lasting customer relationships, ensuring satisfaction and loyalty. Committed to delivering exceptional service while continuously seeking opportunities for personal and professional growth.
Overview
29
29
years of professional experience
Work History
Teaching Assistant
Greater Atlanta Christian School
08.2021 - Current
- Assisted lead teachers in preparation of activities to support lesson plans.
- Led small group sessions to reinforce concepts and improve student understanding of subjects.
- Monitor and escort students to specials, PE, lunch and recess.
Senior Systems Analyst
NTT DATA Formerly Dell Services
02.2006 - 03.2019
- Evaluated, defined, and documented scope of hospital interface projects to ensure alignment with organizational goals.
- Delivered in-depth interface and application training, imparting knowledge of best practices for protecting data and minimizing errors.
- Handled escalated support tickets to resolve user and system issues.
- Developed comprehensive best practices documentation to streamline resolution of common issues.
- Mentored junior analysts, fostering skill development and knowledge sharing.
IT Support Specialist, Implementation and Training
McKesson
07.2003 - 01.2006
- Generated help desk tickets to document, track, and resolve desktop issues.
- Implemented electronic medical record software and facilitated onsite technical training for end users.
- Worked with customers to define automated system workflow to increase department efficiency.
Training/Support/QA Specialist
Resolutions LLC, An Inter-American Data Company
02.2001 - 06.2003
- Developed training materials and delivered comprehensive course on eFileClerk software usage.
- Generated help desk tickets to document, track, and resolve eFileClerk application issues.
- Conducted thorough testing of new product offerings to support development team in identifying and resolving bugs.
Principal/Pre-Kindergarten Teacher
Stratford School
07.2000 - 12.2000
- Facilitated orientation sessions and workshops for new employees. Supported policy development and implementation processes.
- Developed and sustained effective communication channels with internal teams and parents to promote collaboration.
- Developed and managed schedules, resources, and activities for successful school functions.
- Coordinated purchasing and organization of instructional materials to support effective teaching and learning.
Kindergarten Teacher
Austin Elementary
08.1997 - 06.2000
- Developed and executed comprehensive lesson plans aligned with curriculum standards to facilitate effective teaching.
- Researched and communicated with parents and professionals to accommodate the needs of children with varied abilities.
- Led Sunshine and Hospitality Committee, overseeing event planning and execution.
- Facilitated reading and writing tutoring sessions for students.
Third Grade Teacher
West Clayton Elementary
09.1996 - 06.1997
- Provided full supervision and instruction to my class of third grade students.
Education
Bachelor of Science - Early Childhood Education
Auburn University
Auburn, AL06.1996
Skills
- Microsoft Office
- Data Analyst
- Problem Solving
- Attention to Detail
Timeline
Teaching Assistant
Greater Atlanta Christian School
08.2021 - Current
Senior Systems Analyst
NTT DATA Formerly Dell Services
02.2006 - 03.2019
IT Support Specialist, Implementation and Training
McKesson
07.2003 - 01.2006
Training/Support/QA Specialist
Resolutions LLC, An Inter-American Data Company
02.2001 - 06.2003
Principal/Pre-Kindergarten Teacher
Stratford School
07.2000 - 12.2000
Kindergarten Teacher
Austin Elementary
08.1997 - 06.2000
Third Grade Teacher
West Clayton Elementary
09.1996 - 06.1997
Bachelor of Science - Early Childhood Education
Auburn University