Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Montgomery

Darby,PA

Summary

To utilize my exceptional customer service skills and experience in a challenging and rewarding position where I can contribute to the success of the organization by providing excellent service to customers and ensuring their satisfaction. Experienced in time management demonstrating strong leadership skills, proven track record in teamwork and proficient in record keeping, also skilled in caregiving.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

916 Auto Inspections
01.2020 - Current
  • Responsible for answering customer questions, addressing concerns, and providing information about products or services
  • Listen to customer complaints, investigate the issue, and find a satisfactory resolution to ensure customer satisfaction
  • Have a thorough understanding of the company's products or services in order to provide accurate information to customers
  • Responsible for updating and maintaining customer information in the company's database.
  • Some Notary Public and Penndot agent experience.

Lab Clerk/Billing Specialist

Parkway Clinical Laboratory
12.2020 - 02.2024
  • Responsible for assisting with sample collection and processing
  • Organizing and maintaining laboratory supplies and equipment
  • Managing inventory of lab materials and reagents
  • Data entry and record keeping of test results and experiments
  • Responsible for managing and processing billing and invoicing activities for a company or organization
  • Ensure accurate and timely billing of products or services provided to customers and handle any billing inquiries or disputes
  • Responsible for verifying insurance coverage, submitting claims, and following up on unpaid invoices.

Direct Support Professional

KenCrest Services
06.2016 - 12.2020
  • Provide care and support to individuals with disabilities or special needs
  • Assisting individuals with daily living activities such as bathing, dressing, and grooming
  • Providing companionship and emotional support to individuals
  • Helping individuals with meal preparation and feeding
  • Assisting with medication administration and monitoring
  • Supporting individuals in engaging in recreational and social activities
  • Escorting individuals to appointments and community outings
  • Documenting and reporting on the progress and behavior of individuals
  • Implementing individualized care plans and following specific protocols
  • Advocating for the rights and needs of individuals with disabilities
  • Maintaining a safe and supportive environment for individuals.

Education

Some College Experience - Paralegal Studies

Delaware County Community College
Media, PA

No Degree - Becoming Notary Public And Signing Agent

National Notary Association
Online
04.2024

High School Diploma -

Maritime Academy Charter High School
06.2013

Skills

Certified Notary Public

Notary Signing Agent

Penndot Agent

  • Loan Document Signing
  • Professional Communication
  • Mobile notary services
  • Trust Notarization
  • Vehicle Title Transfers
  • Documentation skills
  • Recordkeeping abilities
  • Problem-solving abilities
  • Active Listening
  • Data Entry
  • Customer Service
  • Follow-up skills

Timeline

Lab Clerk/Billing Specialist

Parkway Clinical Laboratory
12.2020 - 02.2024

Customer Service Representative

916 Auto Inspections
01.2020 - Current

Direct Support Professional

KenCrest Services
06.2016 - 12.2020

Some College Experience - Paralegal Studies

Delaware County Community College

No Degree - Becoming Notary Public And Signing Agent

National Notary Association

High School Diploma -

Maritime Academy Charter High School

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Alicia Montgomery