JOHN SILVA
Cape Coral
Summary
Detail-oriented IT Support Professional with CompTIA A+ certification and proven experience troubleshooting hardware and software issues. Skilled in implementing technical solutions, enhancing operational efficiency, and providing exceptional service. Trilingual professional (English, Spanish, Portuguese) with 6+ years of notary services experience seeking to leverage technical expertise and problem-solving abilities in a challenging IT position. Willing to relocate: Anywhere
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loan Signing Agent
Cape Docs LLC
01.2018 - Current
- Utilize specialized software platforms to process, verify, and manage loan documentation.
- Implement digital solutions for remote closings, improving transaction completion rates.
- Utilize Notary Stamp to verify signers and Notarize documents for lenders.
- Ensure data integrity and security compliance across digital platforms.
- Assisted customers with completing loan applications and other paperwork.
- Evaluated loan requests and documents to verify accuracy and completeness.
IT Support Specialist / Legal Assistant
Association Legal Services
07.2022 - 06.2025
- Diagnose and resolve daily computer and printer malfunctions, significantly reducing system downtime (such as implementing Battery Backups for staff and network infrastructure).
- Implement and maintain document management systems to enhance operational efficiency.
- Create automated templates and workflows that improved daily operational efficiency.
- Provide timely technical support for 15+ staff members across multiple departments.
- Configure and manage email systems, ensuring secure and efficient communication while teaching other employees of risks of opening links sent by unrecognized personnel.
- Filing Documents with the Florida E-filing system for Lee, Charlotte, and Collier County.
- Drafting Legal Documentation, including pleadings, motions, and memos with meticulous detail to ensure all information is correct before handing over to attorneys.
- Installed and configured operating systems and applications.
- Helped streamline repair processes and update procedures for support action consistency.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Communicated pertinent information to clients via phone, email, and mail.
- Drafted and finalized letters, briefs, and memos.
Data Entry Clerk
The Law Office of Juan J Mendoza
10.2018 - 12.2019
- Created and maintained digital client files using specialized database software.
- Processed immigration applications with attention to detail and strict compliance requirements.
- Developed standardized procedures for document scanning and digital archiving.
- Collaborated with legal team to ensure accurate data entry and information management.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Customer Service Associate
The Downtowner Car Wash
10.2016 - 07.2018
- Utilized POS systems for processing transactions and managing customer accounts.
- Troubleshot operational equipment issues when technical staff was unavailable.
- Implemented solution-oriented approach to resolve customer concerns efficiently.
Education
Associate of Arts Degree -
FL South Western State College / Santa Fe College
Fort Myers, FL05.2022
High School Diploma -
Ida S. Baker
Cape Coral, FL01-2019
Skills
- Operating system management
- Legal document preparation
- Technical issue resolution
- IT support
- Customer service
- Computer networking
- Digital file organization
- Printer configuration experience
- Paralegal experience
- Network connectivity Systems & Software Microsoft Office Suite
- Experienced in document creation using Microsoft Word
- Microsoft Exchange
- Fluent in English
- Fluent in Portuguese
- Proficient in bilingual communication
- Proficient in Windows operating system
- Experienced with Mac OS
- Managing technical support teams - Largest technical support team managed (6-10 team members)
- CompTIA A certification
- Certified Florida notary
- Desktop support
- Microsoft Excel
- Hardware support specialist experience
- Computer hardware
- Microsoft Office Certified
- Microsoft Office
- Spanish
- Microsoft Outlook
- Law office Experience
- IT Support Experience
- Cybersecurity expertise
- Help desk support experience
- Signing Agent Technical Support Hardware/software troubleshooting
- Database management
- Loan processing
Certification
- Driver's License
- CompTIA Security+
- CompTIA A+
- Certified Notary Public
Languages
English
Spanish
Portuguese
Timeline
IT Support Specialist / Legal Assistant
Association Legal Services
07.2022 - 06.2025
Data Entry Clerk
The Law Office of Juan J Mendoza
10.2018 - 12.2019
Loan Signing Agent
Cape Docs LLC
01.2018 - Current
Customer Service Associate
The Downtowner Car Wash
10.2016 - 07.2018
Associate of Arts Degree -
FL South Western State College / Santa Fe College
High School Diploma -
Ida S. Baker