Sidorela Cenaj
Philadelphia,Pennsylvania
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service and Real Estate industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Loan Signing Agent
Signature Closers, Old Republic Title
Philadelphia , PA
08.2022 - Current
- Generated reports, uploaded documents into digital storage and prepared client case affidavits.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
- Proactively identified solutions for customers experiencing credit issues.
- Explained very technical financial information to applicants in easy to understand language.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
Realtor
Better Homes Realty
Jamison , PA
04.2022 - Current
- Advised and informed prospective clients on current market activities and conditions.
- Wrote contracts to outline sales and purchases of properties.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Increased home sales through persuasion, negotiation and closing prowess.
- Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
- Increased revenue opportunities by marketing real estate to various commercial and private clients.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Developed new business and managed new and existing clients.
- Collaborated with mortgage companies to accurately determine loan and mortgage options for clients.
- Collaborated with attorneys, loan officers and agencies to complete property sales and purchases and thoroughly explained all financial requirements and data to potential buyers and sellers.
Manager
Osteria Saporino
Huntington Valley , PENNSYLVANIA
05.2018 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Planned and implemented security measures to safeguard vital business data.
Education
Associate of Science - Health Administration
Community College of Philadelphia
Philadelphia, PA05.2021
Skills
- MLS Data Entry and Maintenance
- High-Volume Environments
- Operating Procedures and Policies
- Sales Pipeline Management
- Adaptability and Flexibility
- Client Needs Assessment
- Analytical and Logical Thinking
- Marketing Strategy Development
- Supply Chain Cost Management
- Customer Service and Assistance
- Client Rapport-Building
- Customer Complaint Resolution
Languages
Albanian
Native or Bilingual
English
Native or Bilingual
Timeline
Loan Signing Agent
Signature Closers, Old Republic Title
08.2022 - Current
Realtor
Better Homes Realty
04.2022 - Current
Manager
Osteria Saporino
05.2018 - 03.2022
Associate of Science - Health Administration
Community College of Philadelphia
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