Karen Erives
Fontana,CA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Loan Signing Agent
Title 365
03.2023 - Current
- Increased loan signing efficiency by streamlining document preparation and organization processes.
- Developed an extensive network of contacts within the mortgage industry, leading to increased business opportunities and referrals.
- Consistently met tight deadlines under pressure while maintaining accuracy and professionalism throughout each transaction.
- Provided exceptional customer service to clients throughout the loan signing process, fostering long-term relationships and repeat business.
ADMIN ASSISTANT
BRIGHTVIEW LANDSCAPE
08.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages.
- Updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and orientation.
- Process Payroll weekly.
- Input high volume of monthly invoices.
MORTGAGE ASSISTANT
MR. COOPER
03.2020 - 05.2022
- Assist loan originators with pre approvals and loan structuring
- Communicated with customers daily to request information and complete paperwork.
- Support and manage lock expiration dates
- 100+ Out bound and Inbound calls.
- Receive home contracts and enter all title and agent information
- Encompass Experience
AR SPECIALIST
GOTHIC LANDSCAPE
07.2019 - 03.2020
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
- Confirmed monthly billing actualizations and handled miscellaneous billing inquiries.
- Analyzed aging reports and provided recommendations for improving collections efforts.
AP CLERK
IMPERIAL SPRINKLER SUPPLY
09.2017 - 04.2019
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
- Collaborated with other departments to resolve discrepancies in invoices or purchase orders, promoting smooth business operations.
SALES AGENT
FREEWAY INSURANCE
03.2016 - 08.2017
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
Education
SAN JOAQUIN VALLEY COLLEGE
01.2014
Skills
- Bilingual/Bi-Literate: Spanish
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Customer service
- Relationship building
Certification
- Notary Public
Languages
Spanish
Full Professional
Timeline
Loan Signing Agent
Title 365
03.2023 - Current
ADMIN ASSISTANT
BRIGHTVIEW LANDSCAPE
08.2022 - 04.2023
MORTGAGE ASSISTANT
MR. COOPER
03.2020 - 05.2022
AR SPECIALIST
GOTHIC LANDSCAPE
07.2019 - 03.2020
AP CLERK
IMPERIAL SPRINKLER SUPPLY
09.2017 - 04.2019
SALES AGENT
FREEWAY INSURANCE
03.2016 - 08.2017
SAN JOAQUIN VALLEY COLLEGE
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