Erica Dispenza
Upper Marlboro,MD
Summary
A dedicated professional and lifelong student of developments in threat detection and mitigation. Adept at assisting with every stage of cybersecurity management. From preventive measures to disaster mitigation and recovery, complimented by almost 15 years of extensive knowledge of physical security postures in government and private sector entities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Manager & Signing Agent
Divine Hollow, LLC
06.2023 - Current
- Maintained comprehensive understanding of digital fraud and electronic signature verification, keeping sensitive documents secure and verifying authenticity.
- Administered oath to document signers to obtain affirmation of truth.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Certified and attested power of attorney documents, acknowledgements and deeds.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Exercised exceptional interpersonal skills with customers and vendors providing positive interactions with particular attention to problem resolution.
IT Security & Operations Manager
I5 Technology Group
10.2021 - 08.2023
- Analyzed network security and infrastructure to provide compliance solutions according to NIST 800-171/CMMC publications
- Collaborated with senior leaders to develop and launch company security policies, procedures, and employee training
- Updated and resolved technical issues related to company network and database
- Researched security services from third-party vendors and advised company of lowest costs and best quality services
- Provided and implemented attractive design solutions in company SharePoint database to improve functionality and employee engagement
- Attended workshops led by government and commercial leaders to maintain industry awareness of topics such as 'ZERO trust' in cybersecurity
- Supported principal owner during conferences by developing and cultivating lucrative relationships with new clients through effective communication and exemplary interpersonal skills
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews
- Tracked and followed up with candidates providing feedback regarding qualifications, time-to-fill statistics, and other variables
- Operated and maintained applicant tracking and candidate management systems.
Captain
Golden Svcs.
07.2020 - 03.2021
- Managed guard force operations of approximately 50 protective security officers at Federal government headquarters during construction and building transition
- Coordinated with stakeholders, and DHS Personnel ensuring company and FPS policies were followed, and incidents were properly reported
- Performed administrative functions such as scheduling, memorandums, corrective action, payroll, training logs, inventories, and deliverables
- Assessed officer knowledge of duties and demonstrated ability to respond effectively during emergencies and incidents
- Implemented officer uniform and post inspections to track and maintain professionalism and required credentials per contractual requirements
- Collaborated with corporate leadership to ensure compliance, scheduling, and staffing requirements were met
- Directed efforts to mitigate threats to personnel and infrastructure, and reduce risks
- Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
Lieutenant
Centerra
06.2015 - 07.2020
- Managed security shifts at headquarters of level 4 government facility
- Performed administrative functions such as scheduling, report submission, deliverables, and payroll
- Identified and implemented solutions and optimized communication of daily operations
- Completed post inspections to ensure officer compliance with company and FPS policies
- Maintained officer compliance with company and FPS Policies through communication and issuance of corrective action when required
- Provided on-the-job training incoming security officers.
Wheeled Vehicle Mechanic (91B)
Maryland Army National Guard
11.2010 - 11.2016
- Troubleshot vehicle faults and successfully operated heavy diesel equipment.
- Performed wheeled vehicle recovery operations.
- Assessed vehicles to identify degree of malfunction or damage.
- Assembled, disassembled and maintained various weapons for operational readiness.
- Risk-assessed environments and implemented appropriate security measures.
- Operated and maintained armored vehicles.
- Trained in conflict resolution among subordinates, equals and superiors.
- Trained in combat tactics, weapons and medical procedures for well-rounded field support.
Police Officer Recruit
Prince George's Police Department
02.2014 - 10.2014
- Conducted physical training to keep fit and perform job duties productively.
- Gathered crime scene evidence such as fingerprints, photographs and physical objects to obtain more complete picture of incident.
- Followed protocols and procedures to perform tasks quickly and minimize mistakes.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Enforced local, state and federal laws and ordinances to promote community security and prevent crime.
- Operated communication systems to gather, process and share information.
- Monitored and maintained weapon systems for proper functioning and reliability.
- Delivered emergency medical assistance and directed vehicle traffic at accident scenes.
Armed Security Officer
Pinkerton
08.2013 - 02.2014
- Monitored and authorized entrance and departure of visitors and employees to maintain security of premises
- Performed scheduled and documented patrols of facility, aircraft, and aircraft hangars
- Responded quickly to incidents and assessed active situations for security concerns
- Wrote daily reports detailing visitors, incident investigations, and resolutions.
Education
Bachelor of Science - Criminal Justice
University of Maryland University College
College Park, MD12.2018
Studied - Police Operations
Prince George's Police Academy
Lanham, MD09.2014
Skills
- Critical Thinking
- Attention to Detail
- Interpersonal Communication
- Client Relationship Management
- Policy Implementation
- Analytical Thinking
- Risk Assessment and Management
- Data Confidentiality
- Operating System Management
- Risk Mitigation Planning
- Application Support
- Desktop Support
Certification
CompTIA Security+, 05/2022
Clearances
Inactive Q clearance, 10/2019
Military Service
11/2010, 11/2016, 91B Army, Honorable Discharge, Veteran Point Preference
Timeline
Business Manager & Signing Agent
Divine Hollow, LLC
06.2023 - Current
IT Security & Operations Manager
I5 Technology Group
10.2021 - 08.2023
Captain
Golden Svcs.
07.2020 - 03.2021
Lieutenant
Centerra
06.2015 - 07.2020
Police Officer Recruit
Prince George's Police Department
02.2014 - 10.2014
Armed Security Officer
Pinkerton
08.2013 - 02.2014
Wheeled Vehicle Mechanic (91B)
Maryland Army National Guard
11.2010 - 11.2016
Bachelor of Science - Criminal Justice
University of Maryland University College
Studied - Police Operations
Prince George's Police Academy
CompTIA Security+, 05/2022
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