Alicia Montoya
Midland
Summary
Professional administrative leader with proven track record in managing office operations and optimizing workflow. Known for fostering team collaboration and consistently achieving results. Reliable and adaptable, skilled in organizational management and strategic planning.
Experienced with identifying customer needs and providing tailored solutions. Utilizes effective sales strategies to close deals and increase client satisfaction. Track record of building strong client relationships and delivering consistent results.
Overview
16
16
years of professional experience
Work History
Tax Preparer
A & M Tax Solutions
01.2024 - Current
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Administrative Manager
Arlington Equipment Export Sales
04.2011 - 01.2024
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Updated reports, managed accounts, and generated reports for company database.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- Built relationships with customers to encourage repeat business.
- Maintained and processed invoices, deposits, and money logs.
- Maintained accurate financial records, ensuring compliance with regulatory requirements and company policies.
Customer Service Representative
Dish Network Corp
01.2009 - 04.2011
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
Education
BBA - Accounting
The University of Texas At El Paso
12.2021
Skills
- Accounting and bookkeeping
- Quickbooks
- Tax Preparation
- Sales strategy development
- SAP
- GAAP principles
- Customer relationship management
Languages
Spanish
Native or Bilingual
Timeline
Tax Preparer
A & M Tax Solutions
01.2024 - Current
Administrative Manager
Arlington Equipment Export Sales
04.2011 - 01.2024
Customer Service Representative
Dish Network Corp
01.2009 - 04.2011
BBA - Accounting
The University of Texas At El Paso
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