ALICIA MORALES
Summary
Strategic thinking professional proudly offering over 26 years of leadership and experience working in programs that provide social and protective services to vulnerable populations. Extensive experience in program administration and change management. Effective in establishing and maintaining relationships with stakeholders from various disciplines and jurisdictions to build consensus to develop and deliver innovative programs. Highly organized and detail-oriented.
Overview
24
24
years of professional experience
Work History
Director, Division of Adult and Long Term Care
Santa Cruz County
11.2020 - Current
- Serve at Santa Cruz County Public Guardian-Conservator
- Lead teams that support operations in Adult Protective Services, In Home Support Services, Public Guardian-Conservator, County Veterans Services Office and various pilot programs that serve older adults and people with disabilities.
- Work closely with organizational leadership and Board of Supervisors to guide budget and operational strategy.
- Form strategic partnerships with internal and external stakeholders to develop innovative approaches to improve service delivery.
- Create environments that promotes diversity, equity and inclusion.
Social Services Division Director
Alameda County Social Services
09.2013 - 11.2020
- Third level manager with administrative and programmatic oversight for the Division, which includes Area Agency on Aging, Adult Protective Services, Public-Guardian-Conservator, Public Administrator, Senior Information and Assistance and County Veterans Services Office
- Advocate for resources, oversee budget priorities, regulatory compliance and the development of policies and procedures; present at the Board of Supervisors with program updates; collaborate with internal and external partners to improve program effectiveness and delivery
- I oversee the development and implementation of the Countywide Area Plan for Older Adults
- Serve as SEIU Labor Liaison between County Human Resources and Social Services Agency.
Social Services Program Manager
Alameda County Social Services Agency
06.2012 - 09.2013
- Second level manger responsible to plan, coordinate and direct the operations of Adult Protective Services,and Public Guardian-Conservator programs
- Ensure conformance with regulatory and statutory compliance for probate and mental health conservatorships and Adult Protective Services investigations
- Cultivate positive, trusting relationships with clients and community providers to promote effective coordination of resources.
- Work with SEIU Labor partners on programmatic changes impacting working conditions
- Address high Level community complaints received by the Board and Agency Director.
Probate Supervisor
Alameda County Social Services Agency
05.2008 - 06.2012
- Supervise, review and evaluate the work of Assistant Public Guardian Conservators and support staff assigned to the probate unit of the Public Guardian's Office.
Probate Court Investigator
Alameda County Superior Court
04.2007 - 04.2008
- Conduct probate conservatorship and guardianship investigations and produce reports and recommendations to the Superior Court based upon findings.
Assistant Public Guardian
Alameda County Social Services Agency
04.2003 - 04.2007
- Conduct thorough investigations into the life situations of proposed conservatees to determine the appropriateness of probate conservatorship
- Manage a complex caseload of court appointed conservatees.
- Independently responsible to make and carry out decisions on estate management, and care and placement, including the provision of medical consents and end of life decisions.
APS Worker
Los Angeles County
08.1999 - 02.2002
- Conduct investigations of abuse and neglect allegations against elders and dependent adults and maintain highly complex crisis intervention caseload as lead worker.
Education
Master of Arts - Psychology
Pepperdine University
Malibu, CA07.2000
Bachelor of Arts - Psychology
University of California At San Diego
La Jolla, CA12.1987
Skills
- Strong leadership
- Ability to initiate and manage major change efforts
- Collaborative nature
- Strategic thinker
- Effective communicator
- Innovative with focus on process improvements
- Relationship and consensus building
- Extensive experience with crisis management
- Incorporate diversity, equity and inclusion in policies
Accomplishments
- Leading Santa Cruz County Age Friendly and Master Plan for Aging efforts
- Leadership role in professionalizing CAPAPGPC by creating Executive Director Office
- Leadership role in creating APS Home Safe Legislation
- Leadership role in obtaining APS/PG training budget legislation
Affiliations
- California Elder and Disability Justice Coordinating Council (EDJCC)- member (2023-present)
- Bay Area Social Services Consortium (BASSC), Aging Directors Committee (2023-present)
- Elder and Disability Transportation Committee (2021-present)
- California Association of Public Administrators, Public Guardians, Public Conservators, (CAPAPGPC), Executive Board member (2013 - 2020) Board President (2018 - 2019)
- Alameda County Council for Age Friendly Communities, member (2019 - 2020)
- Alameda County Independent Living Association, steering committee and founding member (2017 - 2020)
- Protective Services Operations Committee (PSOC), County Welfare Director's Association (CWDA), chair and co-chair (2013 -2015)
Timeline
Director, Division of Adult and Long Term Care
Santa Cruz County
11.2020 - Current
Social Services Division Director
Alameda County Social Services
09.2013 - 11.2020
Social Services Program Manager
Alameda County Social Services Agency
06.2012 - 09.2013
Probate Supervisor
Alameda County Social Services Agency
05.2008 - 06.2012
Probate Court Investigator
Alameda County Superior Court
04.2007 - 04.2008
Assistant Public Guardian
Alameda County Social Services Agency
04.2003 - 04.2007
APS Worker
Los Angeles County
08.1999 - 02.2002
Master of Arts - Psychology
Pepperdine University
Bachelor of Arts - Psychology
University of California At San Diego
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