Rocio Rivas Alvarado

-Responsible for making determinations and processing Re-certifications for Adult Medicaid programs as Long Term Care, Community Alternatives Program for Disabled Adults (CAP/DA) and Community Alternatives Program for Disable Kids (CAP - C) following NC state and federal policy and procedures;

-Verified correctness and accuracy in mathematical calculations, LTC Budgets, determination of Patient's monthly liability, documentation, certifications, and forms;

-Effectively worked with a great deal of independence, performing a variety of complex tasks and functions in the Adult Medicaid programs, resolving complex problems/cases.

-Worked with clients to gather information through the interview process for the purpose of determining applicant's / client's eligibility as well as to inform the client of their rights and obligations as prescribed under the programs polices.

-Referred household to outside community resources as needed.

-Identified issues and obtained relevant information related. Compared data from different sources, and identified alternative solutions.

-Interpreted and applied policies and regulations of the state of North Carolina while making determinations about eligibility for the type of benefit that each particular client should receive, according to their income, assets, and the rest of the eligibility requirements of each program.

Supervisor: Carla Jenkins, phone number 336- 7033474.

**Full Time Job, 40 hours per week. Salary $22.00 p/hour

• Responsible for training, mentoring employees, or provide quality assurance in the Family and Children's Medicaid and Adult Medicaid Programs, tracking their progress throughout the training process;
• In charge of developing and delivering training in all programs within designed parameters. Developing training modules for all eligibility programs and agency error trends;
• Extensive knowledge of utilizing the NCFAST computer systems associated with the Family and Children's Medicaid, Adult Medicaid, and some others related;
• Proven ability to stay abreast with changing regulations, rules, and procedures for each program and being equally adept in NCFAST and Document Management Training in Support of Eligibility Determinations.

**Current Supervisor's Name: Dolores Hill. (No longer Supervisor of the Training Unit).

**Full Time Job, 40 hours per week. Salary $21.64 p/hour.

• Appointed as Forsyth County DSS Medicaid Liaison for United Health Centers (Federally Qualified Health Centers -FQHC-). Acted as a contact point and facilitated communications between both agencies;
• Evaluated patients and certain low-income eligibility groups for NC Medicaid and public assistance Programs;
• Reviewed new applications to ensure that proper documentation was provided by applicants & beneficiaries;
• Interacted with people from various cultures, nationalities, and backgrounds during the application process;
• Completed immigration verifications by reviewing applicants' travel documents and Immigration Status to ensure compliance with existing NC Medicaid Manuals, Alien Requirements, and related guidelines;
• Provided support and guidance to Medical providers, UHC Administrative staff, Medical Staff, and patients;
• Made referrals to appropriate services;
• Gathered information via telephone, mail, or in person from clients applying for assistance;
• Used electronic systems to verify of any number of established eligibility requirements, and updated databases with appropriate information and decisions;
• Researched and applied an extensive spectrum of sources, including federal, state, county policies, and regulations when reviewing applicants' data to determine eligibility for economic assistance;
• Requested examinations, or re-examinations to the North Carolina Disability Determination Services (DDS), to evaluate customer's disabilities resulting from diseases, physical or mental impairments.
• Assessed information gleaned from interviews, medical records, consultation with other professionals, and diagnostic evaluations to identify clients' abilities, needs, and eligibility for services, including Medical Assistance to the Aged (MAA) Medical Assistance for the Blind (MAB) and Medical Assistance for the Disabled (MAD);
• Reviewed applications for different aid programs and determined which qualification criteria for individuals. Including Adult Medicaid, SDX-SSI MEDICAID, Family and Children's Medicaid, Medicaid for Pregnant Women, Emergency Medicaid, and some others;
• Documented all communication with applicants and inputted information into the system using NCFAST Program;
• Conducted Interviews with applicants and Authorized Representatives to explain the scope of different available benefits;
• Developed extensive fact-checking and research skills as a result of continuously reviewing different programs and options;
• Responsible for Maintaining and updating case records and management reports using computer skills and documentation;
• Provided Interpretation / Translation services to Staff and Non-English speakers customers.
• Verified customers income / assets and calculated Medicaid Deductibles for every individual case.

**Former Supervisor: Carla Jenkins, phone number 336- 7033474.

**Full Time Job, 40 hours per week. Salary $20.15 p/hour.

• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another;
• Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns;
• Relevant experience of delivering bilingual interpretation, translation, and communication services;
• Managed and provided consecutive and first-person interpretation over the phone;
• Provided language services and performed language-specific translations;
• Interpreted and translated conversations and oral instructions from one known language to another known language;
• Reviewed and translated documents, forms and technical materials in both languages;
• Complied with established interpreter ethics and followed data confidentiality policy, as applicable;
• Interacted with and interpreted for clients from different socio-cultural and economical backgrounds;
• Supported the "Parenting Solutions Program" and "Habitat for Humanity of Forsyth County" accompanying non-English speaking Parents or customers to classes and study sessions to translate instruction, conversation and documents;
• Maintained confidential records, reports, and files for customers;
• Formally addressed all incoming customers;
• Attended meetings to provide accurate consecutive translations of conversations between members;
• Responsible for providing oral translations and interpretations for clients, successfully maintaining pace with native speakers to deliver real-time comprehension.

**Former Supervisor: Martha Gomez, phone number 336- 7270705.

**Part Time job, 4-8 hrs a week. Salary $20.00 p/hour.

• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices;
• Organized, maintained and updated information in computer databases;
• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity;
• Assessed and Processed Crisis Intervention Program (CIP) and TANF-EA applications;
• Interacted with customers, provided information on the various benefit programs offered by the Social Services department, and various human services agencies located throughout the County;
• Assessed and evaluated the family's strengths and needs;
• Assisted customers who had questions pertaining to Food and Nutritional Services, Medicaid, Child Support, and Work First programs;
• Completed documentation in a timely manner based on county, state, and federal requirements to ensure appropriate service provision to children and families;
• Collected data by identifying sources of information;
• Resolved customer complaints;
• Routed incoming mail and messages to relevant personnel without delay;
• Provided Interpretation / Translation services to Staff and Non-English speakers customers.

**Former Supervisor: Jacqueline Thomas (No longer working for DSS). DSS HR phone number 336-7032412.

**Full Time Job, 40 hours per week. Salary $15.00 p/hour.

• Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary;
• Identified company resources, determining client risk factors and promoted solutions to establish a solid client base;
• Developed and launched on-site Employees training and short meetings to foster understanding and implementation of loss control strategies;
• Assisted Store Leadership in maintaining a safe and secure environment for both associates and customers;
• Reported any unsafe conditions or practices to store management;
• Recognized Associates using Company recognition programs;
• Increased Store awareness on effective processes to minimize operational shortage;
• Monitored sales floor, identified and addressed potential theft indicators, as directed by Store Leadership;
• Ensured compliance with Loss Prevention directives and minimization of operational shortage;
• Implemented all emergency procedures for power failure, fire, robbery, etc.

**Former Supervisor: Charles Webb (No longer working for the Company). Ross Store's phone number 336-6596109.

**Full Time Job, 40 hours per week. Salary $12.00 p/hour.

• Processed, scheduled, and executed customer purchase orders;
• Managed customer calls effectively and efficiently in a complex, fast-paced environment;
• Monitored customer accounts to track outstanding issues and implement new solutions;
• Informed customers of the products, prices, and policy changes to educate on issues and resolve concerns;
• Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction;
• Observed all federal, state, local, and corporate policies and regulations to ensure compliance on all levels;
• Assisted customers by answering questions, addressing concerns and providing current account information;
• Maintained up-to-date knowledge of product and service changes;
• Provided Interpretation services to Staff and Non-English speakers customers.

**Former Supervisor: Luis Batista (No longer working for the company). Store's Phone Number 336-7246666.

**Full Time Job, 40 hours per week. Salary $8.00 p/hour.

• Areas of Practice: Administrative Law, Construction, Litigation, Energy & Natural Resources, Public Health, Environmental Laws, Employment & Labor, Government Contracts, Government Relations, FIDIC and Industrial Contracts;
• Prepared and reviewed Contracts, Legal Arrangements, Joint Ventures, Purchase Agreements, Corporate Credits, Investments, Bonds and other legal documents following applicable regulations;
• Conferred with clients and other involved parties to gather and track case information;
• Researched state statutes, decisions, legal articles, codes and documents;
• Reviewed and analyzed government and judicial structures, as well as arbitration concepts and negotiation techniques;
• Examined, researched, and interpreted laws related to the Energy industry (renewable and non-renewable) and FIDIC Contracts;
• Supported Operations departments in the company with achieving and maintaining legal compliance in all matters;
• Collaborated with Human Resources to protect the company from legal claims;
• Addressed employee concerns regarding demotion and termination;
• Researched and wrote contracts, agreements and proposals;
• Tracked and researched developing precedent and legislation in Energy, Public Health, Environmental and Natural Resources law to maintain expertise and best advise and advocate for the company;
• Monitored state and federal regulations to keep company up to date with changing laws.

**Former Supervisor: Stefany Rascon (Legal Counsel).

Company's phone number (503) 2500-7800

**Full Time Job, 40 hours per week. Salary $20,000 annual.

• Answered high volume of phone calls, booked appointments, and greeted clients;
• Organized documents to manage paper and electronic filing systems of clients;
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes;
• Communicated pertinent information to clients via phone, email, and mail;
• Revised and finalized letters, briefs, and memos;
• Produced legal documents;
• Calculated bills for services rendered and collected and processed customer payments;
• Prepared and drafted correspondence and legal forms, to maintain smooth communications.

**Former Supervisor: Jose Mauricio Cortez (Legal

Counsel). email: moris.cortez.avelar@gmail.com

**Full Time Job, 40 hours per week. Salary $7,200 annually.