Shacole Harris
Winston Salem,NC
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Senior Income Maintenance Caseworker
Forsyth County Department Of Social Services
08.2023 - Current
- Train, coach, and mentor new staff and assist in being responsible for monitoring quality and quantity of work produced in unit
- Audit case records and complete various reports and paperwork all within set deadlines
- Provide information to lower-level staff regarding program policies and procedures for more difficult or complex cases
- Abide by guidelines when reviewing applicant data to determine eligibility for economic assistance
- Interview applicants and explain scope of different available benefits.
Income Maintenance Caseworker II
Forsyth County Department Of Social Services
10.2022 - 08.2023
- Determined if applicants met eligibility for public assistance programs
- Interview to obtain necessary factual confidential information and verified information received from applicants in both written and verbal form
- Explain and interpret policy and application procedures to clients, and individuals in the community in detailed form in both written and verbal form; and assist individuals in completing the application form
- Assess clients' needs and, when appropriate, makes referrals to other Social Service areas or appropriate community resources
- Determine if interpreter services are needed
Income Maintenance Caseworker II
Davidson County Department Of Social Services
12.2020 - 10.2022
- Determined if applicants met eligibility for public assistance programs
- Interview to obtain necessary factual confidential information and verified information received from applicants in both written and verbal form
- Explain and interpret policy and application procedures to clients, and individuals in the community in detailed form in both written and verbal form; and assist individuals in completing the application form
- Assess clients' needs and, when appropriate, makes referrals to other Social Service areas or appropriate community resources
- Determine if interpreter services are needed
Correctional Officer
Deerfield Correctional Center
11.2018 - 05.2020
- Tracked offenders through head counts, visitor logs, and scheduled activities
- Provided guidance and support to offenders to help reintegrate in society and establish new beginnings
- Observed behavior offenders individually and in groups
- Established positive working relationships and maintained boundaries with offenders
- Transported offenders to and from court hearings, medical appointments and other locations
Financial Aid Counselor
Chowan University
10.2017 - 11.2018
- Reviewed financial aid appeals, issuing secondary and final judgments on award packages
- Counseled students and parents about financial aid options and program details.
- Assisted students with completing loan applications and other paperwork
- Processed federal financial aid verifications per guidelines
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards
Office Services Specialist
Deerfield Correctional Center
07.2017 - 10.2018
- Managed meal management system, reported misuse to appropriate staff
- Responded and resolved complaints daily received from offenders and their family members regarding Global Tel Link (offender's telephone system)
- Assisted Department of Motor Vehicles with offenders to receive state issued identification
- Directed confidential packages to appropriate point of contacts
- Established and maintained filing system; photocopied, scanned, faxed, and printed documents
- Managed and ordered necessary office supplies and equipment for department
Education
Bachelor of Science - Criminal Justice
Elizabeth City State University
Elizabeth City, NC 05.2015
High School Diploma -
Hertford County High School
Ahoskie, NC 06.2011
Skills
- Leadership
- Multitasking
- Time Management
- Teamwork/Collaboration
- Customer Service Experience
- Policy Interpretation
- Computer Literacy
- Sound Mathematical Reasoning
- Communication Skills
Timeline
Senior Income Maintenance Caseworker
Forsyth County Department Of Social Services
08.2023 - Current
Income Maintenance Caseworker II
Forsyth County Department Of Social Services
10.2022 - 08.2023
Income Maintenance Caseworker II
Davidson County Department Of Social Services
12.2020 - 10.2022
Correctional Officer
Deerfield Correctional Center
11.2018 - 05.2020
Financial Aid Counselor
Chowan University
10.2017 - 11.2018
Office Services Specialist
Deerfield Correctional Center
07.2017 - 10.2018
Bachelor of Science - Criminal Justice
Elizabeth City State University
High School Diploma -
Hertford County High School
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