Microsoft Excel
Sherry Stainback
Henderson,NC
Summary
Diligent and hard-working candidate ready to contribute solid effort as team member. Thorough and highly organized with excellent communication skills. Reliable worker with strong work ethic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Income Maintenance Caseworker III Lead Worker
Granville County Department Of Social Services
11.2015 - Current
- Training new employees and coworkers to increased employee skillsets and boosted overall job satisfaction.
- Improved customer satisfaction rates through diligent oversight of service delivery standards and prompt resolution of any issues encountered.
- Fostered a culture of continuous improvement by encouraging innovation and creative problem-solving among team members.
- Provide assistance and support to Supervisor working with 10 members in Unit: 7 of Family & Children's Medicaid and 3 Work First
- Complete Family and Children's Medicaid and Work First second party review.
- Assigning, tracking and assisting with Family and Children's Medicaid and Work First applications.
- Processing applications, researching problem applications.
- Assist with State Audit finds and making necessary corrections.
- Assisting the public with questions regarding applying for public assistance programs, problem solving and handling client's complaints
- I have extensive experience/knowledge of the NCFAST system.
- Submit medical records to ALLIANT for all of Family & Children's Medicaid applicant who are undocumented and requesting assistance with an Emergency Life-Threatening situation.
- Work closely with other programs cases and issues as needed.
- I have a working knowledge of the Food and Nutrition, Emergency Services and Adult Medicaid programs.
- I possess a great amount of knowledge in Family & Children's Medicaid Policy and Procedures
- Communicate through verbal and written communication with supervisors, peers, clients and upper management.
- Use time management skills to prioritize daily and assigned duties to accomplish Agency and State goals and time standards
- Decision making is used on a daily basis in assisting peers in determining client's eligibility and time management.
- Answer policy question and assist with Family and Children's Medicaid and Work First as requested by supervisor, upper management and peer.
Income Maintenance Caseworker II
Granville County Department Of Social Services
08.2004 - 10.2015
- Contributed to ongoing process improvement initiatives within the agency by providing valuable feedback on current operations based on experience as an Income Maintenance Caseworker.
- Enhanced client satisfaction by providing timely and accurate information regarding benefits eligibility and program requirements.
- Assisted clients with completion of applications and paperwork.
- Extensive know of NCFAST system to take applications, recertification and change of circumstance for client's eligibility for benefits including: interviewing, excellent customer service, case management, verbal and written with supervisors, peers and client
- Assisted in training new employees in Medicaid Policy, troubleshooting and problem solving difficult cases.
- Completed daily and monthly reports to supervisor on the outcome of applications and recertification.
Education
High School Diploma -
Vance Senior High School
Henderson06.1981
Skills
- Computer Skills
- Leadership
- Problem Solving
- Decision Making
- Customer Service
- Communication
Software
Microsoft Word
Timeline
Income Maintenance Caseworker III Lead Worker
Granville County Department Of Social Services
11.2015 - Current
Income Maintenance Caseworker II
Granville County Department Of Social Services
08.2004 - 10.2015
High School Diploma -
Vance Senior High School
Similar Profiles
LAKRISTA WILLIAMSLAKRISTA WILLIAMS
Adult Medicaid Supervisor at Granville County Department Of Social ServicesAdult Medicaid Supervisor at Granville County Department Of Social Services
Mitzi Ariel SturdivantMitzi Ariel Sturdivant
CHILD WELFARE SPECIALIST II at MECKLENBURG COUNTY DEPARTMENT, SOCIAL SERVICES, FAMILY SERVICESCHILD WELFARE SPECIALIST II at MECKLENBURG COUNTY DEPARTMENT, SOCIAL SERVICES, FAMILY SERVICES
Conjunique CopelandConjunique Copeland
Income Maintenance Caseworker at HOKE COUNTY DEPARTMENT OF SOCIAL SERVICESIncome Maintenance Caseworker at HOKE COUNTY DEPARTMENT OF SOCIAL SERVICES