DeKayla Brown
Jacksonville,NC
Summary
Seeking a customer-driven position with a solid organization in the area, utilizing my current customer service and administrative assistant knowledge to advance both culturally and professionally.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Income Maintenance Caseworker
North Carolina Dept of Health and Human Services
06.2023 - Current
- Conduct interviews with clients to determine eligibility for benefits
- Process food and nutrition services applications and manage the cases on-going
- Providing clients with information within the department of social services with different programs that would assist them with helping them
- Data entry.
Customer Service Representative
Employment Solutions
12.2020 - 02.2022
- Schedule appointments for COVID-19 vaccines and help desk clerk for COVID hotline.
Data Entry Assistant
The Results Companies
11.2019 - 12.2020
- Outbound/ Inbound Call Center environment
- Provide customer service support for Well Care Healthcare Insurance.
Administrative Assistant
Ricoh
02.2017 - 10.2019
- Greet and direct visitors to the organization
- Preparing and processing confidential documents
- A resource for current customers, and new accounts, which created a lucrative stream of referrals
- Informing customers out outstanding charges or collections accounts
- Preparing documentation for shipping
- Arranged meetings for Delta
- Provided support for Delta
- Ordered office supplies
- Kept track of all incoming and outgoing mail
- Completed clerical tasks including scheduling
- Carried out receptionist duties such as answering phones and directing clients
- Assisted with data entry
- Processed invoices.
Customer Service Representative
NEXXLINK
11.2012 - 10.2015
- Maintain and exceeding a sales quota each month
- Assisted customers with a warm and professional attitude
- Assisted customers with questions
- Kept records of customer complaints.
Education
High School Diploma -
White Oak High school
06.2011
Skills
- Customer service
- Interviewing
- Computer skills
- Clerical experience
- Data entry
- Social media management
- Computer literacy
Certification
- Driver's License
- Bank teller
- Administrative Assistant
- NCFast
Realestatelicense
Currently enrolled in GA/NC real estate school, Fair Housing Act/ Unfair Trade practice, Multifamily Housing, Property Management
Personal Information
Title: Senior Customer Service Representative
Timeline
Income Maintenance Caseworker
North Carolina Dept of Health and Human Services
06.2023 - Current
Customer Service Representative
Employment Solutions
12.2020 - 02.2022
Data Entry Assistant
The Results Companies
11.2019 - 12.2020
Administrative Assistant
Ricoh
02.2017 - 10.2019
Customer Service Representative
NEXXLINK
11.2012 - 10.2015
High School Diploma -
White Oak High school
- Driver's License
- Bank teller
- Administrative Assistant
- NCFast
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