Robin T Thompson
Pennsburg,PA
Summary
To secure a position with challenging growth potential where I can utilize my analytical skills in case management, along with my comprehensive research and customer service skills.
Overview
20
20
years of professional experience
Work History
Income Maintenance Caseworker
Commonwealth of PA
08.2024 - Current
- Assessed client eligibility for income maintenance programs, ensuring compliance with federal and state regulations.
- Processed applications and renewals efficiently, reducing wait times for clients seeking assistance.
- Collaborated with community organizations to provide resources and support for low-income families.
- Conducted thorough case reviews, identifying discrepancies and implementing corrective actions as needed.
Eligibility Technician III
County of Riverside, Department of Public Social Services
03.2006 - 02.2024
- Income Eligibility Verification System, (IEVS)
- Duties include Complete in-debt analysis and audits of CalWORKs & CAL FRESH/SNAP cases regarding earned and unearned income.
- Review Earnings Clearance matches submitted by Employment Development Department (EDD) and refer any discrepancies for possible fraud investigation.
- Review, evaluate and investigate Earnings Clearance System matches and refer to any discrepancies for possible fraud investigation.
- Calculate overpayments and over issuances and prepare all necessary documents to establish an evidence trail for welfare fraud prosecution and collection of overpaid benefits.
- Process Investigator Assisted Cases from the Special Investigations Unit (SIU)
- Process Intentional Program Violations, Crossed Trained in Federal Tax Information: BEERS, ASSETS, Franchise Tax Board.
- Organize workload so that necessary documents and reports are processed and updated within specific time limits.
- Apply Federal, State and County regulations, policies, and procedures as they pertain to the duties and responsibilities of the Income Eligibility Verification System (IEVS), Maintain effective working relationships with internal and external customers.
Education
High School Diploma -
Widener University
Chester, Pennsylvania01.1986
High School Diploma -
Caecilian Academy
Philadelphia, PA06-1984
Skills
- Customer service
- Customer service experience
- HIPAA compliance
- Verbal and written communication
Timeline
Income Maintenance Caseworker
Commonwealth of PA
08.2024 - Current
Eligibility Technician III
County of Riverside, Department of Public Social Services
03.2006 - 02.2024
High School Diploma -
Widener University
High School Diploma -
Caecilian Academy